We are looking for a confident, energetic, and target-oriented Telecaller Executive who can handle incoming leads, communicate with potential customers, generate appointments, and convert leads into clinic walk-ins.

This role requires consistent follow-up and relationship building. Leads may need to be followed up with for 3-4 months or longer depending on the customer's interest and requirement.

Roles & Responsibilities

- Call and communicate with leads generated through Facebook, Instagram, Google, WhatsApp, and other marketing channels.
- Understand customer requirements and explain relevant MacAesthetics services and consultation processes.
- Convert leads into appointments and clinic walk-ins.
- Follow up consistently with interested, undecided, and inactive leads.
- Maintain long-term follow-ups with leads for 34 months or as required.
- Reconnect with missed calls, old leads, unresponsive leads, and previously interested customers.
- Schedule appointments and confirm customer availability.
- Make appointment reminder calls and ensure maximum walk-in attendance.
- Handle customer queries professionally and build trust with potential customers.
- Maintain accurate lead records and update the status of every lead.
- Coordinate with the clinic and front-desk team regarding appointments and walk-ins.
- Re-engage old leads for relevant treatments, consultations, and promotional campaigns.
- Meet daily and monthly calling, follow-up, appointment, and walk-in targets.
- Work closely with the marketing team to improve lead-to-appointment and appointment-to-walk-in conversion.
- Maintain professional communication and represent the MacAesthetics brand positively at all times.

Required Skills




- Excellent communication and convincing skills.
- Good Telugu and English communication skills.
- Hindi communication is an added advantage.
- Confident and comfortable speaking with customers over the phone.
- Strong follow-up and relationship-building skills.
- Patient and consistent with long-term follow-ups.
- Target-oriented and motivated by performance.
- Basic knowledge of Excel, Google Sheets, CRM, or lead management systems.
- Good organizational and record-keeping skills.

Preferred Experience Candidates with experience in telecalling, sales, healthcare, dermatology, aesthetics, beauty, wellness, or similar industries will be preferred.

Candidates with previous experience in lead conversion, appointment booking, and customer follow-up will have an added advantage.

Key Performance Areas The candidate will be responsible for improving the complete lead journey:

Lead Call Follow-up Appointment Walk-in Conversion

Performance will be measured based on:

- Number of leads contacted
- Follow-up consistency
- Appointments booked
- Walk-ins generated
- Lead conversion
- Overall monthly performance

What We Offer
- Professional work setting
- Opportunity to work with a growing aesthetic and skincare brand
- Performance-based incentives
- Growth opportunities within the organization
- Opportunity to develop strong skills in sales, communication, customer handling, and healthcare/aesthetic services

Who Should Apply? We are looking for someone who is proactive, confident, persistent, and genuinely interested in converting leads into customers.

If you enjoy talking to people, following up consistently, and achieving targets, we'd love to hear from you.

Apply now and join MacAesthetics.

Perks and perks

Sales incentives

📌 Telecalling Executive (Hyderabad)
🏢 macaesthetics
📍 Hyderabad