1. Support deployment and SAT for AMI solutions and upgrades
2. Develop and maintain SOPs for technical system processes
3. Resolve or escalate ServiceNow tickets within SLAs
4. Provide post-installation support and change control compliance
Role responsibilities:
1. Perform root cause analysis and troubleshoot system issues
2. Collaborate across teams to resolve technical defects
3. Maintain system and deployment documentation
4. Travel to customer sites for in office technical support (50%)