Sky Service Potential - Team Leader -Sky Channel-Contact Centre Inbound - Lead and manage a team in an inbound contact centre setting.
- Responsible for overseeing daily operations and ensuring service quality.
- Coordinate with the Sky Channel team to meet service targets.
- Facilitate communication between team members and higher management.
- Monitor team performance and provide guidance for improvement.
- Handle escalations and maintain customer satisfaction.
- Ensure adherence to company policies and procedures.
- Support training and development initiatives for team members.
📌 Team Leader - Inbound Contact Centre (Noida)
🏢 Kotak Mahindra Bank
📍 Noida
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