Job Title - Team Lead

On paper 1 year experience required as team leader

Location- Ghansoli, Navi Mumbai

Salary upto - 6.5 LPA

Customer Service, Customer Support, and Customer Service Management skills

Experience in achieving and maintaining high levels of Customer Satisfaction

Excellent verbal and written Communication skills

- Experienced in Banking, cards and Dispute domain.

Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.

Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.

Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.

Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.

- Ensure compliance with company policies and procedures while driving business growth through creative solutions.

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[email protected]

HR MAMTA

📌 Team Lead II International (Navi Mumbai)
🏢 TP
📍 Navi Mumbai