Job Location

Bengaluru (WFO)

Work Timings

6.30 PM - 3:30 AM IST

Qualification

Graduate / Post-Graduate

Experience

6-8 Years

Vacancies

2

Job Highlights:

We are looking for an experienced Team Lead to manage multiple international client projects in a non-technical/global business services environment. The role will be responsible for end-to-end service delivery, client management, SLA adherence, team performance, reporting, and service scalability.

:

- Manage multiple international client projects and ensure delivery against SLA, KPI, quality, productivity, and timelines.
- Proven record of managing up to 20 members, managing productivity, performance, resource allocation, coaching, and development.
- Act as a key point of contact for international clients and stakeholders, ensuring strong relationships, proactive communication, and effective escalation management.
- Conduct regular client governance/review meetings and present performance reports, risks, action plans, and improvement initiatives.
- Drive process improvement, standardisation, productivity enhancement, and operational efficiency.
- Support recent client transitions, service implementation, ramp-up,



and scaling of operations.
- Identify opportunities for service expansion and work closely with Sales/BD and Delivery teams to support client growth.
- Prepare and maintain operational dashboards and reports covering SLA, KPI, quality, productivity, utilisation, CSAT, and risks.
- Demonstrate excellent English communication, presentation, stakeholder management, project management, analytical, and problem-solving skills.
- Strong Project Management & People management skills with the ability to work in a fast-paced, international client environment.

Competencies / Skills:

Preferred Certifications:

- PMP / PRINCE2
- Certified ScrumMaster (CSM) or Agile certification
- Lean Six Sigma – Green Belt / Black Belt
- Relevant certifications in BPO/BPM, Global Shared Services or Operations Management would be an advantage.

Preferred Experience: Experience in Global Shared Services, BPO/BPM, Business Support Services, Virtual Assistance, Finance & Accounting, HR Operations, Procurement, Customer Support, or other international non-tech service environments.

📌 Team Lead - Global Delivery (Bengaluru)
🏢 Brickwork India
📍 Bengaluru