Job Title: Assistant Manager Surveillance (Audit)

Department: Audit & Compliance

Location: Bangalore

Reporting To: Manager – Surveillance / Head – Internal Audit

Job Purpose:

To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Caf Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.

Key Responsibilities:

- Conduct surveillance audits (CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at caf outlets.
- Review POS data, cash transactions, discounts, and wastage reports to detect anomalies or fraudulent activities.
- Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring.
- Develop formal & informal information systems in the operating workplace & check pilferages thru thorough surveillance investigations.
- To deep-dive into the system to find out route cause & suggest the remedies.
- Perform mystery audits or surprise checks across outlets to on need basis.
- Collaborate with the Operations, Finance, and HR teams to drive process improvements and corrective actions.




- Prepare audit reports highlighting key findings, root causes, and actionable recommendations.
- Support investigations into reported incidents of theft, misuse, or malpractice.
- Ensure timely closure of audit observations and follow-up actions.

Key Skills & Competencies:

- Strong analytical and observation skills
- Attention to detail and integrity
- Good knowledge of MS Excel, POS data analysis, and CCTV monitoring
- Excellent communication and report writing skills
- Understanding of QSR / Retail industry operations
- Ability to handle confidential information sensitively

Qualification & Experience:

- Graduate or Postgraduate in Commerce, Business Administration, or related field
- 3–6 years of experience in retail/QSR audit, surveillance, or operations control
- Experience in CCTV audit analysis or fraud detection preferred

Key Performance Indicators (KPIs):

- Timely completion of surveillance audits
- Reduction in operational losses and fraud cases
- Compliance adherence rate improvement
- Accuracy and quality of audit reports

📌 Surveillance Executive (Bengaluru)
🏢 Coffee Day Global
📍 Bengaluru