Role Overview

JD Institute of Fashion Technology is looking for a full-time Student Experience Officer responsible for ensuring a positive, engaging, and seamless experience for students throughout their academic journey. The role involves being the primary point of contact for student queries, coordinating with academic and administrative teams, addressing concerns, and facilitating student engagement activities.

The ideal candidate should have excellent communication and interpersonal skills, a student-centric approach, strong coordination abilities, and the ability to resolve concerns professionally while maintaining a positive student experience.

Key Responsibilities

1. Student Support & Engagement

- Act as the primary point of contact for students for day-to-day queries and concerns.
- Understand student needs and provide timely guidance and support.
- Build positive relationships with students and maintain regular communication.
- Ensure students feel welcomed, supported, and engaged with the institute.
- Conduct regular student interactions to understand their concerns and feedback.

1. Query & Grievance Management

- Receive, document, and resolve student queries and concerns.
- Coordinate with relevant departments to ensure timely resolution of issues.
- Escalate complex or sensitive matters to the reporting manager when required.
- Maintain records of student complaints, actions taken, and resolutions.
- Follow up with students to ensure satisfactory closure of concerns.

1. Academic & Administrative Coordination

- Coordinate with faculty, academic teams, administration, admissions, and other departments regarding student requirements.
- Support students with information related to schedules, classes, events, facilities, and institute processes.
- Assist in ensuring smooth communication between students and internal teams.
- Follow up on student-related operational requirements.

1. Student Activities & Events





- Coordinate student engagement activities, workshops, events, competitions, and campus initiatives.
- Support planning and execution of orientation and induction programs.
- Encourage student participation in institute activities.
- Coordinate logistics and communication for student events.
- Gather student feedback after events and activities.

1. Feedback & Student Satisfaction

- Conduct regular feedback collection from students.
- Identify recurring concerns and areas for improvement.
- Share relevant feedback and observations with the management.
- Assist in implementing initiatives to improve student satisfaction and engagement.
- Monitor student sentiment and proactively identify potential concerns.

1. Student Communication

- Communicate important announcements, updates, schedules, and event information to students.
- Manage student communication through appropriate channels such as email, WhatsApp, calls, or notice boards.
- Ensure information shared with students is accurate and timely.
- Maintain professional and respectful communication at all times.

1. Student Records & Documentation

- Maintain accurate records of student interactions, concerns, feedback, and activities.
- Track pending student issues and ensure timely follow-up.
- Prepare regular reports related to student engagement and experience.
- Maintain confidentiality of student information and records.

1. Student Retention & Relationship Management

- Proactively engage with students to understand their academic and overall institute experience.




- Identify students who may require additional support and coordinate with relevant teams.
- Help address concerns that may impact student satisfaction or retention.
- Build a strong sense of belonging and community among students.

1. Reporting & Process Discipline

- Prepare daily, weekly, and monthly reports as required.
- Participate in team meetings and student experience reviews.
- Maintain proper attendance, punctuality, and professional discipline.
- Follow institute policies, procedures, and communication protocols.

Skills & Competencies
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building abilities
- Student-centric and service-oriented approach
- Strong coordination and follow-up skills
- Good problem-solving and conflict-resolution abilities
- Ability to handle difficult conversations professionally
- Strong organizational and time-management skills
- Ability to work with students from diverse backgrounds
- Proficiency in MS Office / Google Workspace
- Ability to work in a fast-paced, people-oriented environment

Qualifications
- Graduate in any discipline
- 1–3 years of experience in Student Experience, Education, Customer Service, Counselling, Administration, Front Office, or a similar role
- Experience in an educational institution will be an added advantage

What We’re Looking For
- Someone who genuinely enjoys working with and supporting students
- A patient, approachable, and empathetic professional
- Someone who can take end-to-end ownership of student concerns
- Solid follow-through and coordination skills
- A proactive individual who can identify student concerns before they become larger issues
- Someone who can contribute to creating a positive, engaging, and supportive campus environment.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Student Experience Officer (South Delhi)
🏢 JD INSTITUTE OF FASHION TECHNOLOGY
📍 South Delhi