About Gioia

Born in 2021, Gioia represents a quieter form of luxury—rooted in over three decades of leather craftsmanship and defined by thoughtful design, enduring quality and timeless appeal.

Every Gioia piece is crafted with intention, using full-grain leather from Leather Working Group-certified tanneries and shaped by artisans with decades of experience.

The Prospect

We are looking for an experienced Store Manager to lead our retail operations and deliver an elevated customer experience while driving store sales and overall business performance.

This role is ideal for someone who understands premium retail, can inspire a high-performing team and takes ownership of both the customer experience and commercial outcomes.

Key Responsibilities

- Drive store sales, revenue and productivity against defined targets.
- Lead day-to-day store operations, ensuring a seamless and elevated customer experience.
- Build strong customer relationships and uphold Gioia's premium brand experience.
- Lead, coach and motivate the store team to consistently deliver high standards of service and sales.
- Develop and implement effective sales strategies in collaboration with management.
- Ensure robust product knowledge across the team and translate product stories into meaningful customer interactions.
- Manage inventory, stock movement, visual merchandising and overall store presentation.
- Monitor sales performance, identify gaps and take corrective action to improve store productivity.
- Maintain high standards of store discipline, service and operational excellence.
- Stay informed about local market trends,



customer preferences and competitor activity.
- Prepare and share regular sales, inventory and store performance updates with management.

What We're Looking For

- Bachelor's degree in Marketing, Sales, Business Management or a related discipline.
- 4 - 5 years of experience in retail store management, preferably in premium or luxury retail.
- Strong understanding of retail sales, customer engagement and store operations.
- Proven ability to lead teams and consistently deliver against sales and productivity targets.
- Strong product knowledge with sound understanding of inventory and stock management.
- Excellent communication and interpersonal skills in English and Hindi.
- Strong commercial acumen, strategic thinking and a customer-first mindset.
- Ability to motivate, coach and develop retail associates.
- A hands-on leader who is comfortable taking ownership of store performance.

Why Join Gioia?

- Be part of a growing Indian luxury brand built around craftsmanship, quality and timeless design.
- Work closely with products crafted by highly experienced leather artisans.
- Play a direct role in shaping the customer experience and growth of the brand.
- Be part of a brand that brings together generations of leather-making expertise with contemporary design.

Apply If -

- You believe premium retail is built on experience, not just transactions.
- You lead from the front and take ownership of outcomes.
- You have the energy to build a team, grow a store and represent a premium brand with confidence.

Location: Kolkata | Full-Time

Candidates with premium/luxury retail experience are encouraged to apply.

📌 Store Manager (Kolkata)
🏢 Gioia
📍 Kolkata