Job Title: SOP Quality Executive

Company: 1XL Info LLP

Location: Remote

CTC: Rs. 22,000 - 27,000 PM

Type: Full-Time

Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Experience: 4+ Years

About 1XL

1XL is a Dubai-based company focused on empowering individuals and organisations through growth, innovation, and success. We inspire individuals and organisations to reach their full potential through tailored, market-proven solutions.

Role Overview The SOP Quality Executive is responsible for ensuring that approved Standard Operating Procedures (SOPs) are being followed correctly in day-to-day operations.

This role does not create SOPs and does not implement them - instead, it acts as a process auditor and monitoring authority, verifying real-time adherence, identifying deviations, and submitting compliance reports to management.

The position plays a key role in maintaining operational discipline, accountability, and process standardization across the organisation.

Key Responsibilities

1. SOP Compliance Monitoring

- Monitor daily operations to ensure SOP adherence
- Verify whether teams are following defined process steps
- Check task execution against documented guidelines
- Ensure responsibilities and timelines are followed as per SOP

2. Internal Process Audits

- Conduct routine and surprise SOP compliance audits
- Use structured audit checklists to assess adherence
- Evaluate process execution across departments
- Compare actual workflow vs documented procedures

3. Deviation & Gap Identification

- Identify where SOPs are not being followed
- Detect process shortcuts, delays, or skipped steps
- Document compliance failures
- Highlight workflow inconsistencies

4. Reporting & Documentation

- Prepare daily, weekly, and monthly SOP compliance reports
- Maintain audit records and compliance tracking sheets




- Provide department-wise compliance summaries
- Present findings to management with clear observations

5. Root Cause Observation

- Identify reasons for non-compliance
- Record recurring process issues
- Highlight systemic workflow problems
- Support management in understanding process risks

6. Coordination & Escalation

- Coordinate with department heads regarding non-compliance
- Share audit findings with SOP Implementers
- Escalate serious process failures to management
- Ensure accountability for repeated violations

7. Corrective Action Tracking

- Track whether departments implement corrections
- Follow up on unresolved compliance gaps
- Monitor improvements in process adherence
- Reduce repeated errors through tracking

8. Process Discipline & Governance

- Support building a process-driven work culture
- Ensure operational consistency
- Maintain control over execution standards
- Act as a process watchdog for the organisation

Departments Covered

You will monitor SOP compliance across:

HR | Sales | Marketing | Operations | Admin | Customer Support | Content | Testing

Key Skills Required

- Strong analytical and observation skills
- Experience in operations monitoring or auditing
- Excellent reporting and documentation ability
- High attention to detail
- Logical and process-oriented thinking
- Ability to identify gaps quickly
- Solid follow-up and coordination skills
- Assertive communication

Technical & Tool Knowledge

- MS Excel / Google Sheets (tracking & reports)
- MS Word / Google Docs
- Familiarity with audit checklists
- Basic understanding of CRM, HRMS, or workflow tools
- Internal communication tools

Note: Candidates must use their own laptop and have a good internet connection for this job. The laptop should work properly for daily office tasks and online meetings. The company will not provide a laptop.

📌 Standard Operating Procedures (SOP) Quality Executive (India)
🏢 1XL Universe
📍 India