Job Summary

Execute daily transaction monitoring and analytical deep-dives across the Merchandise Not Received (MNR) and Refund Not Received (RNR) domains. This role focuses on identifying anomalies, analyzing financial loss trends, investigating root causes, and collaborating with cross-functional teams to mitigate financial risk while safeguarding the customer experience.

Responsibilities

- Advanced Fraud Investigation Strategic Decisioning: Lead complex investigations into high-risk transaction anomalies (including MNR/RNR, high return velocity, promo exploitation, and friendly fraud), constructing robust, evidence-backed frameworks to confidently validate or reject high-value claims

- Proactive Defense Detection Optimization: Translate granular investigation findings into high-impact fraud rules, dynamic risk scoring, and preventive controls to actively block emerging attack vectors and reinforce operational security

- Cross-Functional Influence Governance: Uphold total confidentiality across sensitive investigations while driving loss prevention strategy, partnering with key business units (Contact Center, Logistics, Digital Risk)



to embed robust controls and continuously refine operational policies

Key Qualifications

- Domain Expertise Analytical Mastery: 3-5 years of experience in fraud platforms and e-commerce loss prevention, with advanced skills in reporting to turn complex threat patterns into transparent strategic recommendations

- Process Innovation Adaptive Mindset: Proven track record of evaluating emerging fraud tech, tools, and industry benchmarks to modernize detection capabilities and streamline operational workflows without compromising user experience

- Cross-Functional Leadership Ownership: Exceptional communication skills with a demonstrated ability to mentor junior analysts, present risk exposure to leadership, and collaborate seamlessly across operational teams in high-tempo environments

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Analyst, MNR (Mumbai)
🏢 Saks In-dia
📍 Mumbai