If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll code, configure, test, debug, document and maintain applications.

We are seeking a highly skilled and proactive Technology Services practitioner with solid expertise in IBM mainframe environments to support core infrastructure and application operations. The ideal candidate will have hands-on experience using IBM Optim Test Data Management to extract, subset, mask, propagate, and refresh mainframe test data across multiple environments working on z/OS platforms, including COBOL, JCL, DB2, IMS, VSAM, SQL, and batch processing, along with a solid background in production and non-production support and Distributed Database knowledge of Oracle, MS SQL, Postgres.

Mainframe Skills [Non-Discretionary]

- JCL
- DB2
- VSAM
- COBOL
- IMS
- CICS
- Mainframe SQL
- Batch processing support

Distributed Skills [Non-Discretionary]
- Oracle
- MS SQL
- Postgres

The ideal qualified candidate will need to work 1st Shift hours 8:00 AM - 5:00 PM EST (4:00 PM to 1:00 AM IST).

Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Technology Support Services role supports and maintains applications and infrastructure across all environments.



You perform a variety of technical services in support of applications and infrastructure and play a vital part in the fulfilment of IT Service Management (ITSM) processes.

You’ll collaborate with individuals across many professional roles (e.g., Technology Application Development, Technology Analysis, Information Risk Management (IRM), Technology Engineering) and teams (e.g., Application Products, Delivery Lines, Technology Operations, IRM, Infrastructure Products, Project Managers, Infrastructure Partnership Leaders (IPLs)) to execute tasks and contribute recommendations based on operational observations, production and test performance/environments and end user needs/requirements.

Key Responsibilities

- Executes work in adherence with IT Service Management best practices.
- Identifies, designs and assists in implementing opportunities to standardize operational environments.
- Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
- Designs and develops standard, repeatable production runs; creates all appropriate job control language; schedules scripts and standard documentation; and partners with other support organizations to set up and execute.
- Executes process improvements through optimization, enhancements and implementation of new operational features and functions.
- Provides consultation and support to delivery teams in their release activities.
- Engages in critical situations.
- Ensures currency of data in configuration management tools.
- Maintains adherence to contract license usage.
- Provides data-driven decisions by delivering operational metrics and by analyzing operational data to identify trends and potential problems.
- Analyzes, designs and reports operational data and makes continuous improvement recommendations.
- Delivers operational overview documentation and metrics with insights and analysis.
- Maintains operational knowledge of platforms, technologies and applications.




- Coordinates with others to allow for immediate response to service disruptions. Communicates root-cause analysis and critical situation findings to Technology leaders.
- Drives research of end user issues with technology solutions.
- Provides oversight to ensure planning and coordination of enterprise release activities occurs.
- Executes Level 2 and 3 technical support for hardware and software application configuration, incident management processes, monitoring, and knowledge management.
- Coordinates with Level 3 support to assist in mitigating incidents and validation of change activities involving hardware and software.
- Serves as technical and process escalation for team members.
- Provides on-site support during Business Continuity and Catastrophic (CAT) related events, including infrastructure support from cabling and facilities coordination to network installation, telecommunications and network support.

Education Qualifications & Experience: Undergraduate studies in computer science, management information systems, or a related field is preferred.

Experience

Four years or more of technology experience developing and implementing routine solutions. One or more years of experience using basic levels of troubleshooting to fix a problem. Knowledge of planning, management and execution of the Accelerated Solutions Delivery framework, Information Security acumen.

Technical Skills

- Business Acumen
- Computer Science
- Continuous Improvement Process
- Data Analysis
- Emerging Technologies
- IT Infrastructure
- IT Service Management
- Technical Acumen

Soft Skills & Attributes:

- Effective communication and collaboration skills
- Analytical and problem-solving mindset
- Ability to work in agile and global environments
- Time management and prioritization
- Ability to influence, negotiate and set priorities needed
- Insurance/financial services industry knowledge a plus

Additional Information

Reporting Structure

Reports to Technology Manager

Working Hours

Aligned to India business hours with flexibility for global collaboration

Location Flexibility

[Hybrid/Remote/In-office] with periodic in-office collaboration

Equal Opportunity Statement

Nationwide is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, gender, disability, religion, or other protected categories.

📌 Specialist, Technology Services Practitioner (Mainframe, Database & Scripting) (Hyderabad)
🏢 Nationwide
📍 Hyderabad