GETSETFIT is a health and wellness company helping people build healthier lifestyles through fitness, nutrition, and personalized support by building a virtual fitness community globally Customer Support Specialist Onsite · Malad, Mumbai · Full time Immediate Joiner Preferred We’re looking for a friendly, proactive, and solution-oriented Customer Support Specialist to be the first point of contact for our existing members. You’ll interact with customers primarily through WhatsApp, app chat, Instagram, and community groups , helping them with questions, concerns, and day-to-day support. Respond to customer queries through WhatsApp, chat, Instagram, and community groups.

Assist members with program, app, workout, nutrition, and account-related queries. Maintain a positive and supportive customer experience. Help improve customer engagement, satisfaction, and retention. 1–3 years of experience in customer support, customer service, customer experience, or chat support . ~ Excellent written English and strong communication skills. ~ Ability to remain calm and professional while handling complaints. ~ BYOD (Bring Your Own Device) policy.

If you enjoy helping people and making their experience better — let's talk.

📌 Specialist Services Administrator (Mumbai)
🏢 GETSETFIT
📍 Mumbai