Responsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomes
Key Responsibilities
Investigate and resolve card fraud and dispute cases creditdebitprepaid
Apply regulatory frameworks Reg E Reg Z and internal policies
Document case details accurately in systems and maintain audit readiness
Communicate with internal teams and customers for clarifications
Meet SLA and quality st
Responsibilities
Job Summary
Responsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomes
Key Responsibilities
Investigate and resolve card fraud and dispute cases creditdebitprepaid
Apply regulatory frameworks Reg E Reg Z and internal policies
Document case details accurately in systems and maintain audit readiness
Communicate with internal teams and customers for clarifications
Meet SLA and quality standards for case resolution
Support process improvement initiatives and assist in backlog clearance
Required Skills
Solid analytical and problemsolving ability
Knowledge of retail banking and card operations
Familiarity with fraud detection tools and dispute workflows
Excellent written and verbal communication skills
Qualifications
Bachelors degree in Finance Banking or related field