Goutam Budd Nagar, Uttar Pradesh

Job Summary

Role Summary - We are seeking experienced IBM Sterling File Gateway Support Analysts to provide 24x7 operational support for a critical enterprise file transfer environment within a large banking organization. The role is primarily focused on monitoring, incident management, troubleshooting, service restoration, operational validation, and stakeholder coordination.rn rnThe position is operations-focused and does not include implementing production changes, infrastructure upgrades, configuration modifications, or planned maintenance activities, which are handled by separate engineering teams.rn rnKey ResponsibilitiesrnMonitor IBM Sterling File Gateway and related Managed File Transfer (MFT) infrastructure.rnInvestigate and resolve file transfer failures, transaction processing issues, routing failures, and service disruptions.rnPerform transaction replay and operational recovery activities as required.rnConduct production and QA environment health checks at the beginning of each shift.rnCoordinate with business partners, vendors, clients, and internal operations teams during incidents and service outages.rnEscalate issues to appropriate support teams and ensure timely resolution.rnDocument incidents, troubleshooting activities, findings, actions taken, and outcomes.rnSupport operational validation and business verification activities during infrastructure and network maintenance events.rnProvide shift handover reports and operational status updates.rnPerform monthly Red Hat/Linux server OS patching activities.rnEnsure adherence to operational procedures, SLAs, and compliance requirements.rnRequired SkillsrnIBM Sterling File Gateway Administration (Production Support)rnIBM Connect: Direct (NDM)rnSecure File Transfer Protocol (SFTP)rnManaged File Transfer (MFT) TechnologiesrnProduction Support and Incident ManagementrnTroubleshooting and Service RestorationrnLinux / Red Hat AdministrationrnMonitoring and Operational SupportrnRoot Cause AnalysisrnStrong verbal and written communication skillsrnStakeholder and Vendor CoordinationrnPreferred QualificationsrnExperience supporting enterprise file transfer platforms in a banking or financial services environment.rnKnowledge of ITIL Incident, Problem, and Change Management processes.rnExperience working in 24x7 production support environments.rnFamiliarity with operational support, system monitoring, and service restoration best practices.rnExperiencern4+ years of experience in IBM Sterling File Gateway, IBM Connect: Direct, or Managed File Transfer production support environments.rn rnMandatory Screening KeywordsrnIBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transferrn rnTroubleshooting, Banking/Financial Services Support.rn rnImportant NoternThis role is operations and support-focused. Candidates with primarily development, implementation, upgrade, or project experience and limited production support exposure should not be shortlisted.rn rnMandatory Screening KeywordsrnIBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transferrn rnTroubleshooting, Banking/Financial Services Support.

Key Responsibilities

Role Summary - We are seeking experienced IBM Sterling File Gateway Support Analysts to provide 24x7 operational support for a critical enterprise file transfer setting within a large banking organization. The role is primarily focused on monitoring, incident management,



troubleshooting, service restoration, operational validation, and stakeholder coordination.rn rnThe position is operations-focused and does not include implementing production changes, infrastructure upgrades, configuration modifications, or planned maintenance activities, which are handled by separate engineering teams.rn rnKey ResponsibilitiesrnMonitor IBM Sterling File Gateway and related Managed File Transfer (MFT) infrastructure.rnInvestigate and resolve file transfer failures, transaction processing issues, routing failures, and service disruptions.rnPerform transaction replay and operational recovery activities as required.rnConduct production and QA environment health checks at the beginning of each shift.rnCoordinate with business partners, vendors, clients, and internal operations teams during incidents and service outages.rnEscalate issues to appropriate support teams and ensure timely resolution.rnDocument incidents, troubleshooting activities, findings, actions taken, and outcomes.rnSupport operational validation and business verification activities during infrastructure and network maintenance events.rnProvide shift handover reports and operational status updates.rnPerform monthly Red Hat/Linux server OS patching activities.rnEnsure adherence to operational procedures, SLAs, and compliance requirements.rnRequired SkillsrnIBM Sterling File Gateway Administration (Production Support)rnIBM Connect: Direct (NDM)rnSecure File Transfer Protocol (SFTP)rnManaged File Transfer (MFT) TechnologiesrnProduction Support and Incident ManagementrnTroubleshooting and Service RestorationrnLinux / Red Hat AdministrationrnMonitoring and Operational SupportrnRoot Cause AnalysisrnStrong verbal and written communication skillsrnStakeholder and Vendor CoordinationrnPreferred QualificationsrnExperience supporting enterprise file transfer platforms in a banking or financial services environment.rnKnowledge of ITIL Incident, Problem, and Change Management processes.rnExperience working in 24x7 production support environments.rnFamiliarity with operational support, system monitoring, and service restoration best practices.rnExperiencern4+ years of experience in IBM Sterling File Gateway, IBM Connect: Direct, or Managed File Transfer production support environments.rn rnMandatory Screening KeywordsrnIBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transferrn rnTroubleshooting, Banking/Financial Services Support.rn rnImportant NoternThis role is operations and support-focused. Candidates with primarily development, implementation, upgrade, or project experience and limited production support exposure should not be shortlisted.rn rnMandatory Screening KeywordsrnIBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transferrn rnTroubleshooting, Banking/Financial Services Support.

Skill Requirements

Mandatory Screening KeywordsrnIBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux,



Red Hat, File Transfer

Other Requirements

Role Summary - We are seeking experienced IBM Sterling File Gateway Support Analysts to provide 24x7 operational support for a critical enterprise file transfer environment within a large banking organization. The role is primarily focused on monitoring, incident management, troubleshooting, service restoration, operational validation, and stakeholder coordination.rn rnThe position is operations-focused and does not include implementing production changes, infrastructure upgrades, configuration modifications, or planned maintenance activities, which are handled by separate engineering teams.rn rnKey ResponsibilitiesrnMonitor IBM Sterling File Gateway and related Managed File Transfer (MFT) infrastructure.rnInvestigate and resolve file transfer failures, transaction processing issues, routing failures, and service disruptions.rnPerform transaction replay and operational recovery activities as required.rnConduct production and QA setting health checks at the beginning of each shift.rnCoordinate with business partners, vendors, clients, and internal operations teams during incidents and service outages.rnEscalate issues to appropriate support teams and ensure timely resolution.rnDocument incidents, troubleshooting activities, findings, actions taken, and outcomes.rnSupport operational validation and business verification activities during infrastructure and network maintenance events.rnProvide shift handover reports and operational status updates.rnPerform monthly Red Hat/Linux server OS patching activities.rnEnsure adherence to operational procedures, SLAs, and compliance requirements.rnRequired SkillsrnIBM Sterling File Gateway Administration (Production Support)rnIBM Connect: Direct (NDM)rnSecure File Transfer Protocol (SFTP)rnManaged File Transfer (MFT) TechnologiesrnProduction Support and Incident ManagementrnTroubleshooting and Service RestorationrnLinux / Red Hat AdministrationrnMonitoring and Operational SupportrnRoot Cause AnalysisrnStrong verbal and written communication skillsrnStakeholder and Vendor CoordinationrnPreferred QualificationsrnExperience supporting enterprise file transfer platforms in a banking or financial services environment.rnKnowledge of ITIL Incident, Problem, and Change Management processes.rnExperience working in 24x7 production support environments.rnFamiliarity with operational support, system monitoring, and service restoration best practices.rnExperiencern4+ years of experience in IBM Sterling File Gateway, IBM Connect: Direct, or Managed File Transfer production support environments.rn rnMandatory Screening KeywordsrnIBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transferrn rnTroubleshooting, Banking/Financial Services Support.rn rnImportant NoternThis role is operations and support-focused. Candidates with primarily development, implementation, upgrade, or project experience and limited production support exposure should not be shortlisted.rn rnMandatory Screening KeywordsrnIBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transferrn rnTroubleshooting, Banking/Financial Services Support.

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