Bengaluru, Karnataka

Job Summary

Missions • 4-6 years of experience in IT Infrastructure, preferably in outsourcing or managed services environments.

- Experience in Sterling File Gateway (SFG).
- Experience in Sterling Integrator.
- Experience in IBM Connect: Express.
- Experience in IBM Connect: Direct.
- Experience working in production support environments.
- Experience with Unix/Linux systems.
- Experience in business process creation and maintenance.
- Knowledge of protocols: SFTP, FTP, FTPS, HTTPS, S3 and PESIT (preferred).
- Strong experience in certificate renewals.
- Participation in Disaster Recovery activities for applications.

Profile Functional

Skills • Responsible for managing Messaging and File Transfer services and technologies.
- Provide effective and productive management of MTS services for end users and application teams.
- Manage highly skilled and multi-skilled teams and onboard new support resources.
- Manage projects, budgets, cost control and optimization initiatives.
- Good understanding of automation and industry best practices.
- Handle critical escalations and drive resolutions.
- Work independently, propose ideas and collaborate globally.
- Operate effectively in highly challenging and stressful environments.
- Strong knowledge of infrastructure management, service quality, availability and legacy management.
- Good knowledge of Incident, Change, Request and Release Management.
- Understanding of Vulnerability Management.
- Understanding of Asset, License and Capacity Management.
- Understanding of Resiliency, Disaster Recovery (DR) and Business Continuity Planning (BCP).
- Experience managing projects, reporting, timelines and publishing dashboards.
- Ensure resiliency tests and exercises are performed as recommended.
- Participate in application Disaster Recovery activities.
- Flexible to support weekend activities when required.

Desirable

Skills • ITIL V3 knowledge.
- Agile certifications.
- Shell scripting skills.

Key Responsibilities

Missions • 4-6 years of experience in IT Infrastructure, preferably in outsourcing or managed services environments.
- Experience in Sterling File Gateway (SFG).
- Experience in Sterling Integrator.
- Experience in IBM Connect: Express.
- Experience in IBM Connect: Direct.
- Experience working in production support environments.
- Experience with Unix/Linux systems.
- Experience in business process creation and maintenance.
- Knowledge of protocols: SFTP, FTP, FTPS, HTTPS, S3 and PESIT (preferred).
- Strong experience in certificate renewals.
- Participation in Disaster Recovery activities for applications.

Profile Functional

Skills • Responsible for managing Messaging and File Transfer services and technologies.
- Provide effective and efficient management of MTS services for end users and application teams.




- Manage highly skilled and multi-skilled teams and onboard new support resources.
- Manage projects, budgets, cost control and optimization initiatives.
- Good understanding of automation and industry best practices.
- Handle critical escalations and drive resolutions.
- Work independently, propose ideas and collaborate globally.
- Operate effectively in highly challenging and stressful environments.
- Strong knowledge of infrastructure management, service quality, availability and legacy management.
- Good knowledge of Incident, Change, Request and Release Management.
- Understanding of Vulnerability Management.
- Understanding of Asset, License and Capacity Management.
- Understanding of Resiliency, Disaster Recovery (DR) and Business Continuity Planning (BCP).
- Experience managing projects, reporting, timelines and publishing dashboards.
- Ensure resiliency tests and exercises are performed as recommended.
- Participate in application Disaster Recovery activities.
- Flexible to support weekend activities when required.

Desirable

Skills • ITIL V3 knowledge.
- Agile certifications.
- Shell scripting skills.

Skill Requirements

Missions • 4-6 years of experience in IT Infrastructure, preferably in outsourcing or managed services environments.
- Experience in Sterling File Gateway (SFG).
- Experience in Sterling Integrator.
- Experience in IBM Connect: Express.
- Experience in IBM Connect: Direct.
- Experience working in production support environments.
- Experience with Unix/Linux systems.
- Experience in business process creation and maintenance.
- Knowledge of protocols: SFTP, FTP, FTPS, HTTPS, S3 and PESIT (preferred).
- Strong experience in certificate renewals.
- Participation in Disaster Recovery activities for applications.

Profile Functional

Skills • Responsible for managing Messaging and File Transfer services and technologies.
- Provide effective and efficient management of MTS services for end users and application teams.
- Manage highly skilled and multi-skilled teams and onboard new support resources.
- Manage projects, budgets, cost control and optimization initiatives.
- Good understanding of automation and industry best practices.
- Handle critical escalations and drive resolutions.
- Work independently, propose ideas and collaborate globally.
- Operate effectively in highly challenging and stressful environments.
- Strong knowledge of infrastructure management, service quality, availability and legacy management.
- Good knowledge of Incident, Change,



Request and Release Management.
- Understanding of Vulnerability Management.
- Understanding of Asset, License and Capacity Management.
- Understanding of Resiliency, Disaster Recovery (DR) and Business Continuity Planning (BCP).
- Experience managing projects, reporting, timelines and publishing dashboards.
- Ensure resiliency tests and exercises are performed as recommended.
- Participate in application Disaster Recovery activities.
- Flexible to support weekend activities when required.

Desirable

Skills • ITIL V3 knowledge.
- Agile certifications.
- Shell scripting skills.

Other Requirements

Missions • 4-6 years of experience in IT Infrastructure, preferably in outsourcing or managed services environments.
- Experience in Sterling File Gateway (SFG).
- Experience in Sterling Integrator.
- Experience in IBM Connect: Express.
- Experience in IBM Connect: Direct.
- Experience working in production support environments.
- Experience with Unix/Linux systems.
- Experience in business process creation and maintenance.
- Knowledge of protocols: SFTP, FTP, FTPS, HTTPS, S3 and PESIT (preferred).
- Strong experience in certificate renewals.
- Participation in Disaster Recovery activities for applications.

Profile Functional

Skills • Responsible for managing Messaging and File Transfer services and technologies.
- Provide effective and efficient management of MTS services for end users and application teams.
- Manage highly skilled and multi-skilled teams and onboard new support resources.
- Manage projects, budgets, cost control and optimization initiatives.
- Good understanding of automation and industry best practices.
- Handle critical escalations and drive resolutions.
- Work independently, propose ideas and collaborate globally.
- Operate effectively in highly challenging and stressful environments.
- Strong knowledge of infrastructure management, service quality, availability and legacy management.
- Good knowledge of Incident, Change, Request and Release Management.
- Understanding of Vulnerability Management.
- Understanding of Asset, License and Capacity Management.
- Understanding of Resiliency, Disaster Recovery (DR) and Business Continuity Planning (BCP).
- Experience managing projects, reporting, timelines and publishing dashboards.
- Ensure resiliency tests and exercises are performed as recommended.
- Participate in application Disaster Recovery activities.
- Flexible to support weekend activities when required.

Desirable

Skills • ITIL V3 knowledge.
- Agile certifications.
- Shell scripting skills.

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