At Amadora Gourmet Ice Cream (an artisanal F&B; and QSR brand), store-level management roles—such as Team Manager , Store Manager , or Shift Leader —span operational efficiency, product quality control, customer service, and staff leadership. ​1.

Shift

Operations &

- Floor Leadership​ Shift Ownership: Take full ownership of daily store operations during assigned shifts, leading floor activities and maintaining staff discipline. ​ Shift Opening &
- Closing: Manage daily opening/closing procedures, cash registers, drawer balancing, POS reconciliation, and financial shift reporting. ​ Workflow Optimization: Direct counter service, table service (where applicable), and order packing during peak hours to minimize customer wait times. ​2. Team Leadership &
- Roster Management​ Staff Scheduling: Prepare weekly work rosters and deploy staff efficiently based on footfall trends and busy operational windows. ​ Training &
- Onboarding: Train recent counter staff and scoopers on product knowledge (flavors, ingredients, allergen warnings), scoop size control, and customer service etiquette. ​ Performance Supervision: Monitor staff attendance, grooming, efficiency, and adherence to company Standard Operating Procedures (SOPs). ​3. Inventory, Stock &
- Cold-Chain Management​ Stock Monitoring &
- Replenishment:



Track daily inventory levels of ice cream tubs, waffle cones, toppings, and packaging material; place orders with central production kitchens to prevent stockouts. ​ Cold-Chain Maintenance: Regularly monitor freezer temperatures and maintain temperature logs to preserve product texture, freshness, and quality. ​ Waste &
- Yield Control: Track waste, monitor portion sizes, and minimize spillage or shrinkage. ​4.

Customer

Service &

- Hospitality​ Guest Engagement: Ensure high-touch customer interaction, including flavor tastings and recommendations. ​ Issue Resolution: Handle guest feedback, refund requests, or service complaints promptly and professionally. ​ Brand Representation: Uphold Amadora’s gourmet, premium brand image through staff courtesy and detailed product knowledge. ​5. Hygiene, Quality Control &
- Compliance​ Store Cleanliness: Maintain high standards of hygiene across display freezers, preparation counters, seating areas, and storage spaces. ​ Food Safety Standards: Enforce strict health, safety, and hygiene practices (e.g., proper glove usage, sanitization schedules, hair restraint policies). ​ Audit Preparation: Maintain store documentation for surprise food safety audits, brand quality checks, and local municipal health compliance.

📌 Shift Supervisor (Chennai)
🏢 Amadora Gourmet Ice Cream
📍 Chennai