Job Title: ServiceNow Technical Architect

About the Role

We are seeking a highly skilled and experienced ServiceNow Technical Architect with 10+ years of IT experience, including extensive hands-on expertise in ServiceNow architecture, platform development, and enterprise solution design. This role requires a strategic thinker with a deep technical background in ServiceNow and a strong ability to lead the design and implementation of scalable, integrated solutions across complex enterprise environments.

As a ServiceNow Technical Architect, you will be responsible for defining the technical vision, platform standards, and architectural direction of our ServiceNow ecosystem. You will collaborate with cross-functional teams, guide technical delivery, and ensure alignment with business goals while adhering to platform best practices.

Key Responsibilities

Platform Architecture & Strategy

- Design end-to-end ServiceNow architecture solutions across ITSM, ITOM, ITAM, SecOps, and other modules.
- Define platform standards, development frameworks, data models, and architectural governance processes.
- Evaluate new ServiceNow features, releases, and best practices to guide platform evolution and strategic investments.

Solution Design & Technical Leadership

- Translate complex business requirements into scalable, maintainable ServiceNow solutions and integrations.
- Lead technical discovery and architecture workshops with stakeholders and process owners.
- Provide solution blueprints and technical documentation to support platform development and ongoing enhancements.

Development Oversight & Governance

- Oversee and guide development teams in the implementation of ServiceNow applications, custom modules, workflows, and scripts.
- Ensure adherence to platform best practices, code quality standards, and security/compliance requirements.
- Lead code reviews and provide expert-level support for complex issues related to architecture, scripting, or integrations.

Integration & Automation





- Design and implement robust integrations between ServiceNow and external systems using REST, SOAP, JDBC, and MID Servers.
- Define integration architecture, including authentication, error handling, and performance optimization.
- Leverage ServiceNow automation capabilities (Flow Designer, Orchestration, Integration Hub) to streamline business processes.

Platform Optimization & Maintenance

- Manage the health, scalability, and performance of the ServiceNow platform, including instance upgrades and patching.
- Monitor system logs, conduct root cause analysis, and optimize platform configurations to prevent issues.
- Enforce security policies and access controls aligned with enterprise IT governance.

Team Collaboration & Leadership

- Serve as the primary technical point of contact for ServiceNow projects and platform initiatives.
- Collaborate with product managers, business analysts, and infrastructure teams to align solutions with organizational goals.
- Mentor developers and administrators on architectural principles and ServiceNow best practices.

Required Qualifications

- 10+ years of IT experience, with 7+ years of dedicated ServiceNow experience in development and architecture.
- Proven experience as a ServiceNow Technical Architect, including hands-on leadership of large-scale implementations.
- Deep expertise across core ServiceNow modules (ITSM, ITOM, ITAM, SecOps, CMDB, Discovery, Service Catalog, etc.).
- ServiceNow Certified Application Developer (CAD) Required.
- ServiceNow Certified System Administrator (CSA) Required.
- ServiceNow Certified Implementation Specialist (CIS) in one or more modules Preferred.
- Robust proficiency in JavaScript, Glide API, and ServiceNow scripting (server-side and client-side).




- Expertise in designing and deploying REST/SOAP-based integrations and using IntegrationHub, Flow Designer, and Orchestration.
- Strong understanding of CMDB design and maintenance, data governance, and service mapping.
- Experience in Agile/Scrum environments, sprint planning, and working with distributed teams.
- Excellent communication and leadership skills, with the ability to influence technical and business stakeholders.

Preferred Certifications

- ITIL v3 or v4 Foundation Certification
- ServiceNow CIS (e.g., ITSM, ITOM, HRSD, SecOps)
- ServiceNow Certified Technical Architect (CTA) highly desirable

Screening Questions

1. Do you have a valid ID?
2. Do you currently hold the ServiceNow Certified Application Developer (CAD) certification and have used it in enterprise implementations?
3. Do you have 10+ years of IT experience and at least 7 years of hands-on experience with ServiceNow platform architecture and development?
4. Have you designed and implemented enterprise-scale ServiceNow solutions across ITSM, ITOM, ITAM, or SecOps modules?
5. Can you describe your experience defining architectural standards and governance practices for ServiceNow in a large organization?
6. Have you led or contributed to major platform upgrades, patch management, and system health monitoring in a production ServiceNow environment?
7. Are you proficient in designing and implementing REST and SOAP integrations between ServiceNow and other enterprise systems?
8. Have you architected or managed the CMDB, Discovery, and service mapping components in a ServiceNow environment?
9. Do you have experience with Flow Designer, IntegrationHub, and Orchestration to automate business workflows?
10. Have you mentored ServiceNow developers and led technical reviews to ensure best practices in platform development?
11. Have you participated in or led technical workshops with business and IT stakeholders to shape ServiceNow architecture decisions?
12. Would you be able to join us within 30 days if selected?

📌 ServiceNow Technical Architect (Chennai)
🏢 MUSOFT CONSULTING
📍 Chennai