experience, focusing on ITSM, CSM, Integration Hub, and CI/CD.

Job Title: ServiceNow Developer

Experience: 5+ Years

Location: Pune / Hybrid / Remote

Employment Type: Full-Time

Job Summary

We are seeking an experienced ServiceNow Developer with 5+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate should have strong expertise in ITSM, Customer Service Management (CSM), Integration Hub, and modern CI/CD practices within the ServiceNow ecosystem. The candidate will be responsible for developing scalable solutions, integrating ServiceNow with enterprise applications, and supporting agile delivery methodologies.

Key Responsibilities

- Design, develop, configure, and customize ServiceNow applications and modules.
- Implement and support ServiceNow ITSM processes including Incident, Problem, Change, Service Catalog, Knowledge Management, and Request Management.
- Develop and enhance Customer Service Management (CSM) solutions to improve customer service operations and case management.
- Build integrations using Integration Hub, Flow Designer, REST APIs, SOAP APIs, MID Server, and other integration technologies.
- Develop workflows, business rules, client scripts, UI policies, UI actions, Script Includes, and catalog items.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Implement and maintain ServiceNow DevOps and CI/CD pipelines using Application Repository, Source Control Integration, Update Sets, and deployment automation.
- Participate in code reviews and ensure adherence to ServiceNow development best practices.
- Troubleshoot platform issues, perform root cause analysis, and provide production support.
- Create technical documentation,



design specifications, and knowledge articles.
- Support platform upgrades, patching activities, and release management processes.

Required Skills

ServiceNow Platform

- Robust hands-on experience in ServiceNow development and administration.
- Expertise in:
- ITSM
- CSM (Customer Service Management)
- Flow Designer
- Integration Hub
- Service Catalog
- CMDB fundamentals
- Reporting and Dashboards

Integrations

- Experience integrating ServiceNow with external systems using:
- REST APIs
- SOAP APIs
- Integration Hub Spokes
- MID Server
- Web Services
- OAuth and SSO

Development

- Strong JavaScript and ServiceNow scripting experience.
- Experience with:
- Business Rules
- Script Includes
- Client Scripts
- UI Actions
- UI Policies
- ACLs
- Scheduled Jobs

DevOps / CI-CD

- Experience with ServiceNow CI/CD implementation.
- Knowledge of:
- Git/GitHub/GitLab/Bitbucket
- Automated Testing Framework (ATF)
- Release and Deployment Management

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow ITSM Implementation Specialist.
- ServiceNow CSM Implementation Specialist (preferred).
- Integration Hub or Certified Implementation Specialist certifications are a plus.

Soft Skills

- Excellent analytical and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Experience working in Agile/Scrum environments.
- Ability to independently drive development activities and mentor junior developers.

Nice to Have

- Experience with Service Portal or Employee Center.

Keywords: ServiceNow, ITSM, CSM, Integration Hub, Flow Designer, REST API, SOAP API, MID Server, CI/CD, Azure DevOps, Jenkins, Git, ATF, JavaScript, Service Catalog, DevOps, CMDB.

📌 ServiceNow Developer (ITSM & CSM) | Pune | Hybrid | Immediate Joiner (India)
🏢 Digihelic Solutions
📍 India