•Visiting 3-4 prop daily from the assigned portfolio (based on D-1 CID and high EC, and high checkout)
- Check for hygiene & cleanliness (focusing on room level hygiene) while doing property cleanliness audits (PCA)
- Training PM & property staff on basic aspects of hygiene, cleanliness & how to take ratings on Oyo
& OTA platforms
- Sharing and solving for Daily stuck on the group and with the RL
- D-1 CID and D-1 EC cases RCA analysis
- Meet 4-5 guests during visit to understand concerns and minimize customer escalations
📌 Service Specialist Intern || PRISM (OYO) (New Delhi)
🏢 OYO
📍 New Delhi
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