Position Overview: /n /n

- Should have around 15 years of experience in Service Delivery.

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- Very good communication skills.

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- Should have good experience on Agile way of working and delivery – should have delivered transformation programs end to end.

/n /n /n DEX: should have good experience on the following; /n /n

- Connect with the customer / team to understand the business problem, experience in terms of creating technology solutions and also do a delivery planning and guide the team on peer review and should have experience in terms of managing those.

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- Challenge the team and customer on either delivery execution, scope, timelines along with giving solutions that solve the problems. Should be thinking on feet kind of skilled.

/n /n /n Solution / Technology mind set; /n /n

- Should be coming from a technology background.

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- Able to conceptualize the solution and should be able to drive customer conversation for a business problem, with a conceptual architecture, solution, delivery plan.

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- Aware of the latest trends on what is happening in Digital space.

/n /n /n Operational and finance management experience; /n /n

- Responsible for managing P&L; for the account. Should be on top of revenue, margin, ARC, utilization along with organization parameters that are required to be owned, tracked and taken accountability for.

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- Manage sales, delivery, customer, internal stakeholders, external stakeholders and should be one SPOC who is accountable for managing end to end delivery.

/n /n /n Customer stakeholder management; /n /n

- Experience in terms of managing customer comms, team coms and ensure that agile way of working along with impediment management with team or customer.

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- Should have a agile way of Governance experience both with teams and customer to measure the progress of delivery.

/n /n

📌 Service Delivery Manager (Nashik)
🏢 HCLTech
📍 Nashik