Service & Warranty Manager,

Objective:

Lead end-to-end service operations and warranty management to ensure exceptional customer experience, timely issue resolution, high vehicle uptime, and effective dealer service support.

Key Responsibilities:

- Manage service operations across the retrofit centre and dealer network.
- Oversee warranty claims, approvals, and root cause analysis.
- Ensure timely service delivery and adherence to TATs.
- Drive service quality, customer satisfaction, and first-time fix rates.
- Coordinate spare parts availability for service and warranty.
- Train and support dealer technicians on service processes and standards.
- Monitor service KPIs and implement continuous improvements.

Key KPIs:

- Service TAT
- First-Time Fix Rate




- Warranty Claim TAT
- Warranty Cost %
- Customer Satisfaction (CSAT)
- Vehicle Repeat Failure Rate
- Dealer Service Compliance
- Spare Parts Fill Rate

Preferably from:

- EV 2W
- Automotive service
- EV service network
- EV component/service organisation

Robust knowledge of:

- Battery/BMS
- Motor
- Controller
- DC-DC
- Charger
- Wiring
- Hall sensors
- Electrical diagnostics
- Multimeter/CAN diagnostics

WhatsApp at (phone hidden) Pay: ₹500,000.00 - ₹750,000.00 per year

Work Location: In person

📌 Service and Warranty Manager (Bommanahalli)
🏢 CentAI
📍 Bommanahalli