Project Manager (PM) – Customer Delivery

Role Overview

As a Project Manager in the Customer Delivery team, you will be responsible for delivering multiple customer implementations and/or larger, more complex insurance customers. In addition to owning delivery outcomes, you will help scale delivery excellence by managing complexity, mentoring Associate Project Managers, and driving consistency across projects.

Key Responsibilities

- Own delivery outcomes across multiple customer implementations and/or large, complex customer engagements
- Act as the primary escalation point for customers and internal teams, managing risks,

scope, and delivery challenges
- Lead complex customer interactions to shape requirements, delivery approach, and implementation strategy
- Oversee project planning and execution across projects, ensuring timelines, quality standards, and customer expectations are met
- Mentor and guide Associate Project Managers on delivery execution, client handling, and risk management




- Drive continuous improvement initiatives across customer delivery, including adoption of AIenabled tools and processes

Required Skills and Experience

- 6–9+ years of experience in project management, consulting, or customer delivery roles
- Proven experience managing multiple projects and/or large, complex client implementations
- Strong stakeholder management skills, including senior client leadership
- Deep ability to manage ambiguity, risk, and cross-project dependencies
- Solid understanding of enterprise software delivery; insurance or insurtech experience strongly preferred
- Ability to influence delivery strategy and contribute to AI-driven delivery transformation

Nice to Have

- Prior experience in P&C; insurance or insurtech
- Experience managing or mentoring project managers
- Project management certification (PMP, Agile, Scrum

📌 Senior Project Manager (Madurai)
🏢 Talentgigs
📍 Madurai