Job Purpose The Senior Manager Distribution Center (DC) is responsible for leading and manage end-to-end operations at a Distribution Center, ensuring protected, compliant, and efficient execution of all warehousing, fulfillment, and dispatch processes. The role is accountable for operational excellence, people management, facility readiness, inventory accuracy, and cost-effective store and e-commerce fulfilment.

Role & responsibilities

DC Operations Management

- Manage all core DC activities including inbound, storage, outbound, returns, and inventory control.
- Monitor and improve daily operational metrics like dock-to-stock (D2S), stock-to-dock (S2D), order-to-ship, and perfect order rate.
- Drive fulfilment for both store replenishment and e-commerce channels, ensuring SLA adherence and timely dispatch.
- Coordinate with the SCM Support Office (SO) team for projections and scheduling.

People, Safety & Compliance Management

- Oversee DC hiring, onboarding, and productivity management of all workforce categories.
- Ensure strict adherence to health, safety, and compliance standards across warehouse operations.
- Train and develop DC team members while promoting a culture of safety and discipline.
- Establish and track KPIs across all functions within the Distribution Center.

Facility Management & Loss Prevention

- Maintain the DC facility, including infrastructure readiness, utilities, and 5S adherence.




- Ensure security and surveillance to prevent pilferage, damages, or losses.
- Drive continuous improvements in space utilization and cost per delivered shipment (CPDS).
- Optimize floor layout and manpower allocation to meet daily volume requirements.

Continuous Improvement & Technology Enablement

- Lead the implementation of new systems, tools, or automation introduced for warehousing and distribution.
- Identify operational bottlenecks and drive process improvement projects focused on productivity and service level enhancements.

Escalation & Stakeholder Management

- Act as the point of contact for local escalations, including store/e-commerce grievances and social media complaints related to delivery experience.
- Liaise with the Vertical Head - Zonal SCM Head and relevant Support Office verticals to address operational dependencies.
- Collaborate with cross-functional teams like Buying, E-Commerce, Store Sales, and CS to drive process alignment and fulfilment efficiency.

Preferred candidate profile

- Minimum 8 - 12 years of experience in warehouse/DC operations, with at least 3 - 4 years in a leadership role, preferably in a retail or consumer-driven industry
- Graduate / Masters degree in Business Administration (MBA) in Operations, Supply Chain, Logistics Management, or a related field

📌 Senior Manager - Supply Chain (Gurugram)
🏢 Croma
📍 Gurugram