Position: Senior IT Support

Location: Kochi,India / Sharjah, UAE (supporting UAE & India offices)

Reports to: Management

Role Overview The Senior IT Support will be responsible for managing and securing the company’s IT infrastructure across all offices. This includes server administration, network and security management, user support, license compliance, data privacy, and IT policy implementation. The role requires strong technical expertise, leadership, and vendor coordination to ensure smooth operations, security, and scalability.

Key Responsibilities

Infrastructure & Server Management

- Manage Windows Server, Active Directory, and Group Policies.
- Oversee file servers, QNAP devices, backups, and storage integration.
- Ensure uptime, performance, and disaster recovery readiness.
- Plan and implement system upgrades and patches.

Network & Security
- Administer Fortinet firewalls, VPNs (FortiClient), and secure tunneling across offices.
- Monitor network health, connectivity, and performance.
- Define and enforce security policies (USB restrictions, file permissions, password policies).
- Manage endpoint protection, antivirus, and monitoring tools.

User & Application Support
- Provide IT support to 60+ users across UAE and India.
- Manage software deployment and license compliance (Microsoft 365, AutoCAD, ARES Commander, Bentley, etc.).
- Ensure seamless SSO / credential integration across systems.
- Maintain user access controls and prevent unauthorized data sharing.

Data Privacy & Compliance




- Implement IT policies aligned with data protection and confidentiality standards.
- Monitor and audit IT activities for compliance.
- Support ISO-related IT documentation (policies, SOPs, forms).

Monitoring & Reporting
- Use IT monitoring tools for system, network, and hardware health checks.
- Maintain logs of IT activities, incidents, and preventive actions.
- Provide regular IT performance and security reports to management.

Vendor & Project Management
- Coordinate with IT vendors for hardware, software, and service contracts.
- Lead IT projects (server upgrades, AD migration, cloud integration, etc.).
- Evaluate and recommend current technologies for cost-effective adoption.

Qualifications
- Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).
- 6+ years of IT administration experience, including 2+ years in a senior role.
- Strong knowledge of:
- Windows Server 2025 & Active Directory
- Group Policy Management
- Microsoft 365 / Azure AD
- Networking (LAN/WAN, VPN, Fortinet firewalls)
- NAS/Storage systems (QNAP)
- Experience in server virtualization, backup solutions, and endpoint management.
- Familiarity with IT security frameworks, ISO standards, and data protection practices.
- Strong troubleshooting, documentation, and leadership skills.
- Ability to lead IT initiatives independently and train junior staff.

Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Senior IT Support (Kochi)
🏢 OCEAN TECH SOLUTIONS
📍 Kochi