1. Customer & Account Management
- Act as the primary Key Account Manager for assigned customers and bundle solution accounts.
- Build and maintain strong customer relationships to ensure high levels of customer satisfaction and retention.
- Serve as the single point of contact for customer requirements related to logistics and supply chain operations.
- Coordinate with customers for EXIM documentation, Bills of Lading (BL), Invoices, shipment related corrections, transportation requirements, and information flow.
- Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) with contracted customers.
- Monitor, drive, and achieve agreed Service Level Agreements (SLAs) and performance metrics.

1. Vendor Management, Logistics & Transportation Operations, Operational Excellence

- Manage end-to-end logistics operations, including transportation planning, customs clearance, truck placement, and shipment execution.
- Ensure timely vehicle availability and proactive resolution of transportation challenges to avoid service failures.
- Monitor all trucking requests received from customers and ensure timely quotation submissions as per agreed turnaround times.
- Maintain real time visibility of shipment movements and communicate operational updates to relevant stakeholders.
- Ensure smooth functioning of the transport desk and transportation operations.
- Coordinate with vendors for transportation arrangements, E-Way Bill generation, empty container drop-off, and related logistics activities.
- Identify, onboard, and negotiate with transporters, customs brokers, and logistics partners.




- Monitor vendor performance and conduct regular reviews to ensure compliance with service standards and contractual obligations.
- Drive vendor performance improvement and cost optimization initiatives.
- Drive cost optimization and efficiency improvement initiatives across logistics operations.
- Ensure inventory accuracy across all distribution centres (DCs).
- Monitor distribution operations and ensure smooth execution within the Transportation Management System (TMS) environment.
- Identify process improvement opportunities and implement operational best practices.
- Ensure operational compliance with company policies, customer requirements, and regulatory standards.

1. Billing & Financial Coordination

- Coordinate with Finance teams for processing vendor invoices and customer billing activities.
- Ensure timely submission and validation of vendor invoices.
- Generate and coordinate customer invoices and supporting documentation.
- Monitor receivables and follow up to ensure timely collections.
- Ensure billing accuracy and compliance with company processes.

1. Stakeholder Management, Communication & Additional Responsibilities

- Collaborate effectively with customers, vendors, customs agents, transporters, warehouse teams,



finance, and internal stakeholders.
- Communicate operational challenges, service disruptions, and resolution plans proactively.
- Ensure all stakeholders are updated on shipment status, exceptions, and critical operational developments.
- Raise system enhancement requirements and coordinate implementation to improve transportation and service delivery processes.
- Undertake additional responsibilities and projects as assigned by management.
- Support organizational growth and continuous improvement initiatives.
- Desired Qualifications & Experience

- Graduate/Postgraduate in Supply Chain Management, Logistics, Business Administration, Commerce, or a related discipline. Preferably MBA.
- 4–8 years of experience in logistics operations, transportation management, customs clearance, customer service, or supply chain operations.
- Solid understanding of EXIM documentation, customs clearance procedures, transportation management, billing processes, and customer service operations.
- Hands-on experience with TMS, ERP systems, and Microsoft Office applications, especially Excel.

- Key Skills & Competencies

- Customer Relationship Management
- Logistics & Supply Chain Operations

- Transportation Management
- Customs Clearance & EXIM Documentation
- Vendor Management & Negotiation
- Billing & Receivables Management

- Cost Optimization

- Stakeholder Management
- Problem Solving & Decision Making
- Communication & Presentation Skills
- Operational Excellence & Process Improvement

📌 Senior Executive - Service Delivery - Container Freight Station - Mundra (Kutch)
🏢 DP World
📍 Kutch