About Edmingle

Edmingle is an AI-powered LMS purpose-built for professional training and skilling businesses. Training institutes, academies, ed-tech companies and enterprises use Edmingle to run their entire training operation — courses and live cohorts, learners, payments, engagement and analytics — on a single platform.

The role

We're looking for a Senior Customer Success Manager to own our key customer relationships.

You'll manage a focused portfolio of our highest-value accounts, working directly with the CEO, and you'll be the single person accountable for how well those customers do on Edmingle — their adoption, their renewals and their growth.

What you'll own

- A named portfolio of key accounts, as their single point of accountability at Edmingle
- Retention and renewals on that portfolio, including the revenue retention number against it
- Relationships with founders, CXOs and business heads — understanding the outcome each customer bought, and making sure they get it
- Periodic business reviews that connect platform usage to the customer's own results
- Account health: adoption and engagement signals, and acting on risk early
- Escalations on your accounts, end to end,



until the customer confirms it's resolved
- Upgrade and expansion opportunities, identified from genuine account understanding
- Structured customer feedback into our product team
- The playbooks for this segment — onboarding, business reviews, health tracking

What you'll bring

- 4-7 years in B2B SaaS
- Experience owning renewals yourself, not supporting someone else's
- Confidence in commercial conversations with founders and senior stakeholders
- Robust written communication; much of this role is diagnosing and explaining in writing
- The instinct to build structure where little exists, and to write it down
- Comfort working with your own data across product, billing and support tools
- Based in Bengaluru, or willing to relocate

Good to have: experience in ed-tech, LMS or any product sold to operations owners rather than IT;

experience moving customers onto a new platform.

Where this can goThis role is built to grow. For someone who demonstrates the judgment and the results on a strategic portfolio, the path into leading the customer success function is a real one.

📌 Senior Customer Success Manager (Bengaluru)
🏢 Edmingle
📍 Bengaluru