Job Purpose Responsible for doing village surveys, getting new customers, doing CGT, house verification and income assessment, quality sourcing, and ensuring collections and recoveries are done as per the group/centre meeting schedule. Maintain healthy customer relationships on the ground in the location.

Duties and Responsibilities

- Conduct village surveys and do prospecting in selected villages, explaining BFL MFI JLG product offerings to all who attend the prospecting briefing.
- Source recent customers in the allocated locations, form JLG groups, and promote financial literacy amongst potential borrowers.
- Collect all information needed for sourcing, data entry/upload, and/or validate documents on LOS, following the entire sourcing process as defined in SOP.
- Coordinate with the BM for required approvals and the Credit Ops officer at the branch for disbursements as per process.
- Plan center meetings for customers and notify customers in advance of the schedule, ensuring 100% participation of borrowers in the center meetings. Resolve customer queries and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450-500 customers.
- Ensure collections are done from customers as per scheduled center meeting days,



ensuring 100% deposition of recovery done in defined points of disposition as per SOP.
- Carry out end-use monitoring of loans as per the process.
- Maintain healthy and cordial relationships with all potential and existing borrowers, ensuring 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
- Create a daily report of tasks planned and executed and submit to the Branch Manager.
- Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
- Ensure critical parameters like lead to login are executed as per the matrix.
- Maintain center meeting discipline, follow SOPs, and adhere to the code of conduct.

Major Challenges

- Quality sourcing and achieving targets as defined.
- Regular collections and maintaining customers in the current bucket, regularizing and normalizing delinquent customers.
- Compliance with all business parameters, ensuring zero audit findings on his/her sourced customer segment/portfolio.

Locations Basic Section

- Job Level: GB01
- Job Title: Senior Centre Manager - MFI North, Sales & DMS, Sales & DMS - MFI
- Job Location Country: India
- State: UTTAR PRADESH
- Region: North
- City: Raebareli
- Location Name: Unchahar
- MFI Tier: Tier 4

📌 Senior Centre Manager - MFI North (India)
🏢 Bajaj FinServ
📍 India