Company Overview: /n ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space. /n Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in the US and India, serving over 500 customers. /n We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, Z47, Greenoaks and Dharana Capital. /n Description: /n /n

- Provide exceptional traveler care and customer service to our clients

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- Accurately complete end to end International travel requirements for air, hotel,car, rail.

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- Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)

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- Open to work in flexible workplace, roster off, weekend working, public holidays and festivals

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- Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA

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- Excellent communication skills (Both Written and Verbal)

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- Providing consultative multi-country routings for best fares and preferred carrier usage.

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- Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.

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- Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants

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- Deliver expectations against individual and shared team key performance indicators

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- Embrace the role of providing a superior consultative value to clients

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- Should be team player and manage show alone if required

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- Knowledge of corporate travel economics and travel technology/tools will be an added advantage

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- Minimum 2 years of hands-on experience working with GDS platforms such as Sabre, Amadeus, Galileo, or Travelport.

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- Excellent communication skills (Both Written and Verbal)

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- Flexible working in rotational shifts that include night shifts.

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📌 Senior Associate Travel Support (Mysuru)
🏢 ITILITE
📍 Mysuru