Senior Associate – IT Support

- Administer Active Directory, Azure AD, Microsoft 365, Exchange Online, and user access.

- Troubleshoot VPN, DNS, DHCP, LAN/Wi-Fi, laptops, desktops, printers, and peripherals.

- Handle user onboarding/off boarding, endpoint configuration, and remote technical support.

- Maintain ticket records, technical documentation, knowledge articles, and perform root cause analysis.

Requirements

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- 3+ years of experience in IT Support, Desktop Support, or Service Desk roles.

- Strong hands-on experience with Windows, macOS, Active Directory, Azure AD, and Microsoft 365.

- Good knowledge of networking concepts including DNS, DHCP, VPN, LAN/Wi-Fi.

- Experience with ServiceNow, Jira, or other ITSM/ticketing tools.

- Solid troubleshooting, problem-solving, communication, and customer-service skills.

- Willingness to work in rotational/night shifts and handle SLA-driven support environments.

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📌 Senior Associate (Coimbatore)
🏢 QBrainX India
📍 Coimbatore