What Youll be doing.

- Subject Matter Expert on all configuration, implementation, installed marketplace apps, customization and billing end-to-end for Atlassian Cloud products, Jira, Confluence, Jira Work Management, Automation, Access and Jira Service Desk; including Integrations through Mulesoft with Atlassian Cloud API, Data Modeling in Atlassian Cloud, Atlassian Cloud development and testing practices.
- Identify dependencies, organize work and unblock development in support of delivery, release, and change management for the business.
- Expert in the Atlassian Cloud ecosystem of applications and supporting systems that integrate with Atlassian Cloud.
- Design using Atlassian Cloud REST APIs to develop integrated solutions with other software, automate manual processes, data migration routines and extract data for reporting and analytics purposes.
- Create and manage security schemes, custom fields and configurations.
- Review, install, manage and administer add-ons, plugins, and extensions for Atlassian Cloud products.
- Design process workflows for Jira including field configurations, screen schemes, permission schemes and notification schemes/.
- Partner with all cross-functional teams and external consultants to deliver business value.
- Learn Fictivs use of Atlassian Cloud, how it is unique to Fictivs business workflow (functionality and environment) and recommend steps to adapt and improve the system as a whole.
- Develop solutions cross functionally, owning the implementations needed in Atlassian Cloud, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting, bug fixing and post release end user support.
- Own stability of Atlassian Cloud products while adhering to Fictivs engineering standards including, incident management, monitoring, alerting, incident resolution process and disaster recovery.
- Create delivery timelines for implementations, set expectations cross-functionally.
- Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in a scalable way within Atlassian Cloud.
- Drive daily stand-ups, discovery sessions, backlog refinement, sprint planning and retrospective meetings for your development team.
- Act as a release manager,



approving configuration and coded items to be deployed between environments; this can include from time to time supervising the configuration, quality assurance, testing, and deployment of Atlassian Cloud changes.
- Maintain the security and data integrity of Atlassian Cloud.
- Research, diagnose, monitor and eliminate when possible performance bottlenecks.
- Mentor other technical team members with best practices.
- Write documentation on technical designs, technical processes, best practices; from time to time this can include providing technical training for cross-functional teams.
- Make decisions based on data and trade offs; able to justify and defend those decisions, providing insight to the rationale and details when required.
- Triage, prioritise and solve urgent issues when they arise; minimize impact to the business, create plans to fully address/correct/remove temporary solutions once the immediate urgent issue is resolved.
- Desired Traits.
- Adept in SDLC.
- Drive standards and best practices across the organization; exercising good judgment within a broad set of disciplines.
- Methodical and thorough in written documentation and communication.
- Excellent problem solving, decision-making and critical thinking skills.
- Collaborative, a team player.
- Excellent verbal and written communication skills.
- Strong presentation and public speaking skills.
- Leadership and considered to be a leader by peers.
- Exhibits initiative, integrity and empathy.
- Build strong trust based relationships; showing business stakeholders that they can rely on you to solve their problem.
- Enjoy working with a diverse group of people who have solid opinions.
- Comfortable not knowing answers, but resourceful and able to resolve issues.
- Self-starter; comfortable with ambiguity, asking questions and constantly learning.
- Never rests on previous successes.
- Adept at shifting priorities while maintaining a high degree of organization and control.




- Customer service mentality; advocates for another person's point of view.
- Culture oriented; wants to work with people rather than in isolation.

Qualifications.

- Bachelors or Masters in Computer Science or Equivalent.
- 8-12 years of experience in managing Atlassian applications.
- Atlassian Certification in the following areas (minimum):.
- Certified Jira Administration for Data Center and Cloud (ACP-100, ACP-120, ACP-JCA).
- Atlassian Certification in at least 3 of the following areas:.
- Certified in Managing Jira Projects for Cloud (ACP-MJCP).
- Certified Jira Service Project Manager for Cloud (ACP-MJSP).
- Project Administration in Jira Server/Managing Jira Projects in Server and Data Center (ACP-600, ACP-610, ACP-620).
- Confluence Administrator (ACP-200).
- Confluence Space Administration Pro Skills Badge (APB-CSA).
- Agile Development with Jira (ACP-300).
- Certified Jira Service Desk Administrator (ACP-JSD).
- Jira Service Desk Administration/Service Projects for Cloud (ACP-400, ACP-420).
- Cloud Organization Admin (ACP-OA).
- Atlassian System Administrator (ACP-500).
- Other desirable Atlassian Certifications will be considered on a case by case basis:.
- Certified in Managing Jira Projects for Data Center (ACP-MJDP).
- Certified Jira Administrator for Data Center and Service (ACP-JA).
- Certified Jira Project Administrator for Data Center and Server (Obsoleted: ACP-CA).
- Certified in Agile Development with Jira Software (Obsoleted: ACP-JSW).
- Certified in Jira Project Administration for Data Center and Server (Obsoleted: ACP-JPA).
- Certified System Administrator (Obsoleted: ACP-SA).
- Other desirable cloud certifications will be considered (only in addition when conditions above are met):.
- AWS Solutions Architect (SAP-C02, SAA-C03).
- Azure Solutions Architect (AZ-104, AZ-305).
- Google Cloud Architect (GCP-PCA).
- Additional general knowledge of Software Architecture Design Patterns, Practices and Tools:.
- Service Design: Microservices, SCS, Messaging, DDD.
- QA: Testing, TDD, BDD, Selenium, Zephyr, Xray, TestRail.
- API Management: RESTful APIs, Streaming APIs, Swagger, Mulesoft, Kong.
- DevOps: Bamboo, GitLab CI/CD, GitHub Actions, Docker, K8s.
- Monitoring & Logging: Datadog, Grafana, Prometheus, Splunk, New Relic, ELK.
- Infrastructure Tools: Okta, Keycloak, Hashicorp Vault.

📌 Senior AdministratorAtlassian (Pune)
🏢 Fictiv Technology Solutions
📍 Pune