SAP Technical Delivery Manager Position Summary: We are seeking an experienced SAP ABAP Support Manager with strong BI/BW expertise to lead application support, incident resolution, small enhancements, and service delivery across SAP landscapes. This role requires a strong technical foundation in ABAP development and SAP BI/BW, combined with excellent people-management skills to lead a high-performing support team, engage business stakeholders, and drive operational stability, continuous improvement, and customer satisfaction.

Key Responsibilities · Lead end-to-end SAP ABAP production support and application maintenance services, ensuring timely resolution of incidents, service requests, and problem tickets. · Manage SAP BI/BW support activities including data loads, process chains, extractors, transformations, queries, performance tuning, and reporting issue resolution. · Act as the primary escalation point for critical production issues and coordinate cross-functional teams for faster recovery and root-cause resolution. · Oversee ticket triage, prioritization, SLA adherence, and support metrics for ABAP and BI/BW workstreams. · Drive defect prevention, knowledge management, support documentation, and continuous service improvement initiatives. · Collaborate with functional, Basis, security, integration, and infrastructure teams to ensure stable and reliable SAP operations. · Review and guide technical solutions for enhancements, interfaces, reports, forms, conversions, and custom developments. · Support release planning, transport management, regression coordination, and production deployment readiness. · Partner with business stakeholders to understand support trends, recurring pain points, and opportunities for automation or optimization. · Ensure compliance with development standards, audit requirements,



change management processes, and support governance.

Required Qualifications · 15 years of SAP experience with strong hands-on expertise in ABAP development and application support. · 3 years of experience in SAP BI/BW, including data modeling, extraction, transformations, process chains, query support, and performance troubleshooting. · 4 years of experience in a team lead or manager role, managing support teams in an enterprise SAP environment. · Strong technical knowledge of ABAP objects including reports, ALV, interfaces, enhancements, BADIs, user exits, Scripts, SmartForms, Adobe Forms, RFC, BAPI, and IDocs. · Good experience in Fiori frontend development with WEBIDE & GIT. · Solid understanding of SAP ECC and/or S/4HANA environments, transport management, incident management, and change control processes. · Technical experience in CRM is preferred · Experience working in production support or AMS environments with exposure to SLA-driven support models. · Strong debugging, root-cause analysis, and problem-solving skills across ABAP and BI/BW components. · Excellent communication skills with the ability to interact effectively with business users, functional teams, and senior leadership.

Preferred Qualifications · Experience with BW on HANA, BW/4HANA, CDS views, AMDP, and modern SAP reporting technologies. · Exposure to SAP Fiori, OData, SAP Analytics Cloud, or SAP Datasphere.



· Experience supporting integrations with middleware and non-SAP systems. · Experience in manufacturing, supply chain, finance, or other large-scale enterprise environments. · Familiarity with Agile delivery, DevOps practices, and service improvement frameworks. Leadership and Manager Expectations · Lead, mentor, and develop a team of ABAP and BI/BW support professionals through coaching, feedback, and career development planning. · Create a positive, accountable, and collaborative team culture focused on service quality, ownership, and continuous learning. · Set transparent priorities, manage team workload effectively, and ensure balanced resource utilization across support and enhancement activities. · Build strong relationships with stakeholders by communicating clearly, managing expectations, and providing regular status updates. · Demonstrate calm and structured leadership during high-priority incidents and production escalations. · Promote high standards in technical quality, documentation, process compliance, and customer service. · Drive team engagement, conflict resolution, and cross-team collaboration across global or distributed support models. · Identify skill gaps, support training plans, and encourage adoption of new SAP technologies and best practices.

Success

Factors · Strong ownership mindset with the ability to balance technical depth and managerial effectiveness. · Ability to improve support operations while maintaining business continuity and service reliability. · Customer-focused approach with strong stakeholder engagement and communication skills. · Commitment to continuous improvement, team development, and operational excellence.

Experience Level Senior Level

📌 SAP Technical Delivery Manager (Bengaluru)
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