Location: Delhi/ NCR

Experience: 4–7 Years in Sales Training / Travel Sales

About Cox & Kings For over 265 years, Cox & Kings has been a pioneer in shaping the travel industry, earning the trust of millions of travellers across the globe. Today, we are redefining the future of travel by delivering exceptional leisure, corporate, MICE, and customized travel experiences powered by innovation, customer obsession, and operational excellence.

At Cox & Kings, we believe great journeys begin with great people. As we accelerate our growth, we're building a high-performing team of passionate professionals who thrive on creating impact, driving business growth, and delivering extraordinary customer experiences. If you're ambitious, results-driven, and excited to be part of a legacy brand that's writing its next chapter, we'd love to have you on this journey.

Who are we looking for?

We're looking for a Sales Trainer who can turn a new joiner into a floor-ready, confident sales voice - and keep our existing team sharp long after their first month. This role owns the training charter end to end: building the curriculum, running the room, certifying new joiners against real milestones, and auditing live calls to catch and close skill gaps before they show up in conversion numbers.

If you enjoy building training content as much as delivering it, read performance data as a diagnostic tool rather than a scorecard, and want ownership of how well our sales floor performs - we'd love to meet you.

Job Roles and Responsibilities:

- New Joiner Training: Design and deliver induction training - covering travel product knowledge, sales pitch,



and CRM/dialer tools - built around structured modules, quizzes, and mock calls that build genuine familiarity with the travel sales space.
- Milestone Tracking: Track recent joiners against defined milestones through their initial training phase and flag deviations early.
- Curriculum Ownership: Build and maintain the training playbook - product knowledge modules, pitch scripts, and objection-handling guides - and keep a central content repository current.
- Refresher Training: Run refresher sessions whenever pricing, packages, policies, or systems change.
- Call Audits: Conduct regular call audits on the existing floor to assess quality and process adherence.
- AOI Retraining: Identify Areas of Improvement per agent and design targeted retraining based on audit findings.
- Performance Coaching: Provide 1:1 coaching for underperforming agents, feeding into performance improvement plans where required.
- Reporting: Maintain training dashboards - completion rates, pass rates, and post-training performance - and report these to the Sales Head.

Skills & Qualifications Required:

- Graduate in any discipline; a certification in training/L&D; is a plus.
- 4–7 years of experience in sales training, ideally within travel sales, BPO, or another high-volume tele-sales environment.
- Demonstrated experience designing training content, quizzes/assessments, and running audit or retraining frameworks.
- Strong facilitation and coaching skills - comfortable running training sessions and delivering 1:1 feedback.
- Comfortable working with performance data (call scores, conversion rates) to identify training needs.
- Proficient in CRM/dialer tools used in a sales floor environment..

📌 Sales Trainer (New Delhi)
🏢 Cox u0026 Kings
📍 New Delhi