B2C Sales Team Leader Role: B2C Sales Team Leader Experience: 2–5 Years Employment Type: Full-Time Work Mode: Work From Office Job Summary We are looking for an experienced and result-oriented B2C Sales Team Leader to lead our sales team and drive business growth. The ideal candidate should have strong experience in BPO/tele-sales, team management, target achievement, and customer conversion. The candidate will be responsible for managing day-to-day sales operations, coaching team members, monitoring performance, and ensuring the team consistently meets or exceeds sales targets.

Key Responsibilities • Lead, manage, and motivate the B2C sales team to achieve daily, weekly, and monthly targets.

- Monitor individual and team performance against defined sales KPIs and targets.
- Track sales metrics such as leads, calls, conversions, revenue, productivity, and achievement percentages.
- Coach and mentor team members to improve sales performance and conversion rates.
- Conduct regular performance reviews and provide constructive feedback.
- Train team members on sales techniques, product knowledge, customer handling, and objection handling.
- Monitor calls and interactions to identify areas for improvement and ensure quality standards.
- Support the team in handling difficult customer situations and sales escalations.




- Assist team members with complex objections and support them in closing potential sales.
- Identify performance gaps and implement corrective action plans.
- Ensure adherence to sales processes, policies, and quality standards.
- Prepare and share regular sales performance reports with management.
- Work closely with other teams to resolve operational issues affecting sales performance.

Required Skills &

Qualifications • Graduate in any discipline.

- 2–5 years of experience in B2C sales, tele-sales, inside sales, or BPO.
- Prior team-handling/team-leadership experience is mandatory.
- Strong understanding of sales processes, lead conversion, and customer engagement.
- Excellent communication and interpersonal skills.
- Robust leadership, coaching, and people-management abilities.
- Target-oriented and result-driven approach.
- Strong problem-solving and decision-making skills.
- Ability to work in a fast-paced and target-driven environment.
- Good knowledge of MS Excel and sales reporting will be an added advantage.

Preferred

Profile • Experience managing a tele-sales or inside sales team.

- Proven track record of achieving sales targets.
- Strong knowledge of objection handling and sales closures.
- Ability to motivate and manage a high-performance sales team.
- Comfortable working with daily and monthly sales targets

📌 Sales Team Leader (Gurugram)
🏢 Healthians
📍 Gurugram