About the job (Job Responsibilities)

- Monitor and follow up the execution of sales agreements in close cooperation with Sales MT, Account Managers, Customer Service and customers.
- Monitor timely and correct month end invoicing, Support customers on non-order/delivery related inquiries
- Act as focal point to the internal organization for non-order related requests,
- Correct registration of prices and conditions (SAP contract template sheets), Master data; recent and change requests and cleansing activities,
- Monitor inbound customer inquiries and questionnaires, coordinate collection of necessary information to complete the response
- Support the customer portal registrations, Pro-active monitoring of customer payments, Overdue support: monitoring,



pro-active follow up and support in case if disputes,
- Tender documents preparations, Declarations and vendor questionnaires in close cooperation with QA mgr,

Education & Experience

- Bachelor Commercial/Economics/Sales
- Minimum 5 years of experience in customer service or sales, preferably in an international and/or Chemical company,
- English professional level, Familiarity with CRM systems and SAP required,
- Experience in supporting remote teams, Inside Sales experience desirable,

📌 Sales Support Professional (Mumbai)
🏢 Nouryon
📍 Mumbai