Hansa Direct is a leading customer engagement & experience solutions partner, dedicated to helping brands deliver the kinds of service that make customers feel valued, heard, and delighted. We combine deep domain expertise, state-of-the-art technology, and a human-centric mindset to design and run premium, differentiated service programs across channels.

We are seeking a dynamic and experienced Senior Manager to lead our Premium & New Age Services vertical. This person will be instrumental in shaping and delivering top-tier service standards, pulling together best practices from across industries, and scaling them in a fast-paced setting. Experience with global premium brands, especially Amex, will be a strong plus.

Position: B2B Sales Manager – BPO Services

Experience: 4–8 Years

Employment Type: Full-Time

About the Role

We are looking for an experienced B2B Sales professional with a strong background in selling BPO/BPM, Customer Experience, Contact Centre, or outsourcing services. The candidate will be responsible for identifying new business opportunities, building relationships with prospective clients, understanding their business requirements, and positioning our BPO solutions to meet their needs.

The ideal candidate should have a proven track record in enterprise/B2B sales, consultative selling, lead generation, and closing high-value deals.

Key Responsibilities

- Identify and develop new business opportunities for BPO, BPM, Contact Centre and Customer Experience services.
- Generate leads through cold calling,



email campaigns, LinkedIn, networking, industry events, referrals and other channels.
- Identify target organizations and decision-makers across relevant industries.
- Build and maintain strong relationships with CXOs, Business Heads, Operations Heads, Customer Experience Heads, Procurement teams and other key stakeholders.
- Understand client business challenges and requirements and propose suitable outsourcing solutions.
- Present and pitch BPO service offerings, capabilities, case studies and value propositions to prospective clients.
- Manage the complete sales cycle from lead generation and qualification to proposal, negotiation and closure.
- Prepare proposals, presentations, commercial quotations and RFP/RFI responses in coordination with internal teams.
- Work closely with Operations, Solutioning, Finance and other internal teams to develop customized solutions and commercials.
- Conduct client meetings, presentations and solution discussions.
- Negotiate commercials, contracts and terms with prospective clients.
- Maintain an accurate sales pipeline and regularly report sales progress, forecasts and revenue projections.
- Achieve assigned revenue, new client acquisition and sales targets.
- Conduct market research to identify emerging outsourcing requirements, competitor offerings and potential accounts.
- Develop long-term relationships with existing and prospective clients to identify cross-selling and upselling opportunities.

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