Team Leader Operations (Ecommerce | Key Account Management)
Location: Bangalore Experience: 4+ years (including 1+ year in team handling)
Education: Any Graduate (10+2+3)
Job Overview
We are seeking a dynamic and experienced Team Leader Operations to manage a team of Key Account Managers. The role requires driving seller performance on an ecommerce platform through strategic relationship management, sales enablement, and datadriven insights.
Key Responsibilities
- Lead and manage a team of Key Account Managers handling ecommerce sellers
- Monitor and drive team performance to achieve sales, revenue, and growth targets
- Analyze seller performance and provide strategic inputs to enhance business outcomes
- Coordinate with internal stakeholders to ensure seamless seller support and resolution
- Conduct regular reviews, coaching, and training sessions for the team
- Maintain team motivation and discipline while ensuring performance benchmarks are met
- Manage dashboards, track KPIs, and generate performance reports using Excel
Hiring Criteria
- Graduate in any discipline (10+2+3)
- Minimum 4 years of experience in Key Account Management / Relationship Executive processes
- Minimum 1 year of team handling experience
- Proficiency in MS Excel with robust data analysis skills
- Excellent communication skills in Hindi and English
- Demonstrated leadership ability to drive results through a team
- Prior ecommerce domain experience preferred
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