Position: Sales Coordinator - Condition Monitoring &

- Reliability Services

Location: Rabale, Navi Mumbai

Employment Type: Full-Time

Department: Services / Sales Coordination

Reporting: To Sales Manager / Business Head

Job Summary

ROKADE Group is looking for a Sales Coordinator to support the Services Division in managing enquiries, quotations, customer follow-ups, service scheduling, documentation, billing coordination and closure of industrial service jobs. The candidate coordinates with customers, Sales Engineers, Condition Monitoring Engineers, Service Engineers, Accounts and Management.

Key Service Portfolio

- Dynamic Balancing Services
- Vibration Analysis
- In-Situ / In office Balancing
- Laser Shaft Alignment
- Infrared Thermography
- Motor Current Signature Analysis (MCSA)
- Turbo Machinery Vibration Analysis &
- Balancing
- Oil Analysis
- Remote Vibration &
- Condition Monitoring
- Rotor Repair Services
- Ground Vibration Analysis
- Other ROKADE Condition Monitoring and Predictive Maintenance services.

Key Responsibilities

Service Enquiry Management

- Receive enquiries via email, phone, WhatsApp, website, IndiaMART and TradeIndia.
- Identify basic service requirement and route it to the correct Sales/Service Engineer.
- Record every enquiry and ensure none remains unattended.

Quotation Coordination

- Prepare quotations from approved rates and technical inputs.
- Coordinate scope, equipment details, site, manpower, travel and duration.
- Send/revise quotations and maintain records.

Customer Follow-Up

- Follow up open quotations, feedback, expected order dates and clarifications.
- Maintain daily/weekly reports and escalate high-value/urgent opportunities.

Service Job Coordination

- After PO,



coordinate manpower, site contact, visit dates, scope, instruments/tools and travel/accommodation requirements.

Reports, Billing &

- Payments

- Follow up service reports and timely submission.
- Maintain service, measurement, thermography, vibration, balancing and alignment records.
- Coordinate invoicing with Accounts and follow up outstanding payments and invoice/GST/PO queries.

Service Sales &

- Repeat Business

- Identify additional-service opportunities from completed jobs.
- Track quarterly/half-yearly/annual requirements and AMC renewals.
- Develop cross-selling such as Vibration Analysis →
- Balancing →
- Alignment →
- Thermography →
- MCSA →
- Oil Analysis →
- Remote Monitoring.

CRM &

- Internal Coordination

- Maintain customer/plant/contact/equipment/service/quotation/PO/payment data.
- Coordinate Customer →
- Sales Coordinator →
- Sales Engineer →
- Service Engineer →
- Accounts →
- Customer.
- Ensure no enquiry, visit, report or payment follow-up is missed.

Qualification &

- Experience

Qualification: Graduate / Diploma / B.E. / B.Tech.

- B.Com/BBA/B.Sc., Mechanical/Electrical or Sales/Marketing backgrounds preferred.

Experience: 1–4 years in sales/service coordination, industrial services, engineering products, condition monitoring or maintenance. Freshers with strong communication and coordination may be considered.

Required Skills

Professional English email writing

- Hindi communication; basic industrial-equipment knowledge
- MS Excel/Word
- CRM/ERP preferred; strong follow-up and documentation.

KPIs

Enquiry response; quotation TAT; follow-up; service scheduling; report closure; repeat business

- AMC renewal; payment follow-up
- CRM accuracy.

📌 Sales Coordinator - Services Division | Condition Monitoring & Reliability Services (Navi Mumbai)
🏢 ROKADE Group of Companies
📍 Navi Mumbai