AREAS OF RESPONSIBILITIES BUT NOT LIMITED

- Incident or Crisis Management

Uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Cisco Business. Work in collaboration with and reporting to different Corporate Security Team. Ensure relevant Incidents populated in Security Dashboard and Reports are raised and via different tools circulated to all stake holders
- Monitoring Internal Safety & Security Alarms

Continuous Security alarm monitoring of all threats and unauthorized entries to all restricted areas, investigate and close the case with proper finding and justification as per the SOP Guidelines
- Operational Readiness:

The CSC Corporate Security Operator will ensure operational readiness through periodic audits, planning, training, education as well as be assessed on their ability to perform their core roles as they relate to incident and crisis management. CSC OPERATOR ROLES & RESPONSIBILITY

- Monitor incidents from different media source and report security and safety related incidents to Management.
- Dispatch Security Officers to check and/ or secure access areas into and onto clients premises, as well as, highly sensitive locations within the buildings
- Enforcing client and company policies and procedures
- Observe alarms, CCTV, phone lines, life safety and other monitoring systems in order to promptly respond to, compile and report all information regarding theft, alarms, accidents, hazardous material releases, fires and other incidents that may occur
- Observe and report, document all unusual/unsafe activity, and take appropriate action as required
- Report all building utility/ service/ life safety issues to the appropriate responders, Cisco and Security Management
- Notify, assist and direct external emergency personnel and internal emergency response learns (ERT) as necessary




- Security access of authorized personnel into any of the Cisco buildings including visitors and their employees sponsor, client employees and / or contractors
- Dispatch Security Officers to service calls and emergency responses
- Monitor the movements and locations of security personnel in order to expedite service requests, emergency responses and to ensure employee safety
- Answer multi-line telephones and dispatch security personnel via radio
- Responsible for proper operations and monitoring of all life safety, gas storage, access control and the loss prevention system and related sub-systems.
- Keep and or document detailed records of activities as they occur during the shift
- Acknowledge alarms and dispatch/assign personnel to investigate
- Initiate all emergency notification calls and possess extensive knowledge of emergency response procedures at multiple sites
- Prepare all required written reports, including but not limited to: Security Operation Database, Incident Reports and all other required logs.
- Interacting with a variety of persons including clients, visitors, public safety officials, employees and the general public
- Verify employment and research prior access authorizations via electronic mail as well as service request programs.
- Respond to system alarms and notifies the appropriate response resources as directed by procedure.
- Responsible for the proper operation and monitoring of all security telephone, paging, radio and intercommunication systems
- Assist in the maintenance and updating of CSC processes and related documents
- Assist with deployment and implementation of security policy and procedures to ensure that services delivered compel with current Cisco policy, standards and guidelines and consistently met or exceed customer expectation. Provides feedback on operation processes, team processes and procedures to ensure continuous improvement.
- Participate in career development courses and demonstrate improved job knowledge and skills
- Send timely notifications to employee and travelers as and when required using the available tools and services.

Preferred candidate profile BCA/Diploma in Electronics and Communication

📌 Risk Analyst, Physical Security, Access Control, Command Centre (Bengaluru)
🏢 Cbre
📍 Bengaluru