Technical Support Engineer - RIS

Shift time - 9.30 pm to 6.30 am

Location Mumbai/Hyderabad

Requirements:

- Support product help requests and troubleshoot to resolve any issues.
- Server Monitoring and Optimization: monitoring of servers, ensuring optimal performance and proactively addressing potential issues.
- Analytics and measuring of product efficiency and usage
- Drive automation and efficiency initiatives to reduce manual effort and improve response times
- Work with professional resources with PACS, viewer and other applications concerning issues, questions and configurations.
- Coordinating, documenting and maintaining policies and procedures that drive security, disaster recovery, data integrity, and workflow in regard to the system/servers.
- Coordinate remotely with other IT departments to come up with and implementation strategy.
- Maintain strong relationships with key stakeholders (clinical teams, operations, IT leadership)
- On site coordination with IT departments as they integrate new systems that may affect the product.
- Ensure high-quality communication during incidents and ongoing support activities
- Provide on-site coordination with IT teams to support the integration of current and current systems
- Collaborate with development with the team to execute QA testing and ensure high-quality releases
- Provide support for systems and workflows.




- Participate and contribute in collaboration with internal teams to deliver projects and ensure successful implementation of new systems and processes
- Travel is required for this position, approximately 20% of the time

Skills Required:

- Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
- Extensive experience in IT support and quality assurance, with a focus on healthcare or medical imaging.
- Strong problem-solving, attention to detail, project management and excellent communication skills.
- Ability to collaborate effectively with cross-functional teams and drive continuous improvement initiatives.
- Must be able to work in a fast-paced, mission critical environment.
- Demonstrated ability to work independently and collaborate with teams through operational improvement process.
- Preferred experience in training and working in the application of Digital Health technology in areas of health sciences, allied health, health care operations and/or radiology based operations.
- Experienced in troubleshooting PC and basic network related problems in a Wintel environment
- Working knowledge in the following areas a plus: Windows 2000/XP/11, Windows Server 2019 Standard, Active Directory, SQL Server, Wintel hardware installation and troubleshooting, RAID configuration, TCP/IP networking
- Ability to think critically and to develop solutions to PACS, RIS-PACS, PACS network and other health systems related issues is preferred.

📌 RIS Application Support Engineer (Hyderabad)
🏢 Infinx
📍 Hyderabad