Company Description Chokhi Dhani Group is an India-based hospitality brand founded in 1990, operating resorts, hotels, and restaurants across India and internationally, including locations such as Jaipur, Jaisalmer, Indore, London, and Dubai. The group is known for immersive Rajasthani-themed experiences featuring traditional food, music, dance, and cultural activities. It is committed to preserving and promoting India’s culture through collaboration with a large community of artists and artisans.

In addition to hospitality and entertainment, Chokhi Dhani Group has expanded into handicrafts and ready-to-eat products, building a strong presence in India and abroad. Over the years, it has become a cultural icon and a popular destination for both tourists and local guests.

Job SummaryWe are looking for a customer-focused and detail-oriented Reservation Executive to manage room reservations, guest enquiries, booking confirmations, modifications, and cancellations. The candidate will be responsible for maximizing room occupancy and revenue while ensuring a smooth and qualified guest experience.

Key Responsibilities

- Handle reservations through telephone, email, online channels, travel agents, and other booking platforms.
- Respond promptly and professionally to guest enquiries regarding room availability, rates, packages, and hotel facilities.
- Process new reservations, amendments, cancellations, and no-show bookings accurately.
- Maintain updated records of reservations, room availability, rates, and guest details.
- Coordinate with Front Office, Sales, Housekeeping, and other departments to ensure smooth guest arrivals and departures.
- Follow up on tentative bookings and convert enquiries into confirmed reservations.
- Ensure accurate communication of room rates, packages, inclusions, payment terms, and cancellation policies.
- Handle group bookings, corporate bookings, OTA reservations,



and travel-agent bookings as required.
- Monitor occupancy and availability and communicate any changes to the concerned departments.
- Ensure all reservation details are correctly entered into the hotel PMS/reservation system.
- Assist in achieving occupancy and revenue targets through effective reservation handling and upselling.
- Maintain professional relationships with guests, corporate clients, travel agents, and other business partners.
- Prepare reservation reports and provide relevant booking information to management.
- Ensure compliance with company policies and standard operating procedures.

Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good knowledge of hotel reservation procedures.
- Strong attention to detail and accuracy.
- Ability to handle multiple bookings and enquiries simultaneously.
- Good negotiation and upselling skills.
- Proficiency in MS Office and hotel PMS/reservation software.
- Ability to work under pressure and meet deadlines.
- Professional and pleasant telephone etiquette.

Qualification
- Graduate in Hotel Management / Hospitality Management or any relevant field.
- 1–5 years of experience in hotel reservations, front office, or a similar hospitality role.

Key Performance Indicators (KPIs)
- Reservation conversion ratio.
- Occupancy and room revenue contribution.
- Accuracy of reservation entries.
- Response time to guest enquiries.
- Follow-up and closure of tentative bookings.
- Guest/customer satisfaction.
- Reduction in booking errors, cancellations, and no-shows.

Preferred Candidate Profile
- Candidates with experience in hotels, resorts, luxury hospitality, or travel-related organizations will be preferred. The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to contribute directly to room revenue generation.

📌 Reservation Executive (Jaipur)
🏢 Chokhi Dhani Group
📍 Jaipur