About Us
Bloom Hotels is one of India’s fastest-growing hospitality brands with 75+ properties. Known for design,
tech-enabled service, and guest-first stays. Bloom operates four sub-brands focused on smart, high-quality hospitality. If you’re driven, dynamic, and guest-obsessed, this is where you bloom!
Position : Reservation Executive
Location : Delhi, India
Offered In hand : INR 25,000 - INR 30,000
Role Summary
As a Reservations Executive, you will be responsible for handling day-to-day reservations operations, ensuring accurate bookings, and maximizing occupancy. You will act as the key contact for guests and travel partners, ensuring excellent service while supporting revenue growth through effective booking management.
Key Responsibilities
- Manage daily booking requests across phone, email, OTA, and direct channels.
- Accurately update all reservations, cancellations, amendments, and special requests in PMS/CRS.
- Monitor room availability and ensure optimal allocation as per guidelines.
- Handle guest queries, complaints,
and requests in a professional and timely manner.
- Work closely with the Front Office, Sales, and Revenue teams for group reservations, VIP bookings, and special events.
- Ensure all reservations follow hotel policies and credit procedures.
- Assist in managing OTA inventory and resolving discrepancies.
- Prepare daily occupancy, pick-up, and reservations reports.
- Maintain documentation and ensure compliance with brand SOPs.
- Contribute ideas for process improvements to enhance guest experience and revenue outcomes.
Qualifications
- Graduate / Diploma in Hotel Management or Hospitality.
- 2–4 years of experience in reservations/front office; hospitality background preferred.
- Proficiency in PMS/CRS (Opera, IDS, Cloudbeds, or similar).
- Strong verbal and written communication skills.
- Positive knowledge of hotel operations, reservations processes, and basic yield management.
- Attention to detail with excellent organizational skills.
📌 Reservation Executive (Delhi)
🏢 Bloom
📍 Delhi