Company Description Axis Bank is the third-largest private sector bank in India, offering a full range of financial services to large and mid-corporates, MSMEs, agriculture, and retail customers. The Bank has an extensive domestic presence with 5,000 branches and 15,751 ATMs and cash recyclers across the country, complemented by Axis Virtual Centres staffed with over 1,500 Virtual Relationship Managers. Its international operations span eight offices, including branches in Singapore, Dubai, and Gift City, and a subsidiary in London, focusing on corporate lending, trade finance, investment banking, and wealth management.

Established in 1994 and promoted by leading financial institutions, Axis Bank has demonstrated consistent growth, with strong compound annual growth rates in assets, advances, and deposits over the past five years. This scale and stability provide team members with opportunities for career development, exposure to diverse customer segments, and participation in innovative banking initiatives.

Role Description The Relationship Manager role at Axis Bank is a full-time, on-site position based in West Bengal, India.

The Relationship

Manager is responsible for managing and growing a portfolio of customers, providing tailored banking solutions, and ensuring high levels of service and satisfaction. Day-to-day activities include engaging with customers to understand their financial needs, cross-selling appropriate products (such as accounts, loans, cards, and investment solutions), and supporting customers with transactions and queries.



The role also involves monitoring account activity and risk indicators, maintaining accurate records and documentation, and coordinating with internal teams to resolve service issues promptly.

Relationship

Managers are expected to meet defined business and service targets, adhere to regulatory and internal compliance standards, and represent the bank’s values in all customer interactions.

Qualifications

- Customer relationship and service skills, including the ability to build trust, understand customer needs, and deliver responsive, solution-oriented support.
- Sales and business development capabilities, with experience in cross-selling banking products, achieving revenue and portfolio growth targets, and identifying new business opportunities.
- Communication and interpersonal skills, including clear verbal and written communication, active listening, negotiation, and a skilled, customer-centric approach.
- Analytical and problem-solving skills to interpret customer data, assess financial needs and risks, and resolve issues efficiently while maintaining compliance.
- Organizational and time management skills to handle multiple customer relationships, track follow-ups, maintain documentation, and meet deadlines consistently.
- Comfort working with banking systems, digital tools, and MS Office; ability to learn and use new technology platforms quickly.
- Bachelor’s degree in business, finance, commerce, or a related field; relevant experience in retail banking, financial services, or customer-facing roles is preferred.
- Knowledge of local market dynamics

📌 Relationship Manager (West Bengal)
🏢 Axis Bank
📍 West Bengal