Additional ResponsibilitiesHandle day-to-day computer operations related to office, administrative, and customer-support activities. Provide general administrative and digital support as required by the Management Team.

Key Responsibilities 1.

Front

Office &

- ReceptionWelcome and assist visitors, guests, and customers in a professional and courteous manner. Manage reception and front-desk activities efficiently. Attend and manage incoming calls and direct them to the concerned team when required. Maintain smooth and organized front-office operations. Maintain a professional and welcoming environment at the reception area. 2.

Customer

RelationsAttend customer calls and respond to service-related enquiries. Respond to customer enquiries received through official WhatsApp channels. Schedule and coordinate customer appointments and service requirements.

Provide customers with accurate and basic information regarding available healthcare services. Coordinate customer requirements with the Operations Team. Conduct timely follow-ups with customers regarding enquiries, appointments, and service requirements.

Ensure a skilled, helpful, and positive customer experience. Escalate complaints, urgent matters, or complex customer issues to the concerned team or Management. 3.

Office

AdministrationMaintain visitor records and other required office registers. Coordinate meeting rooms and meeting arrangements. Manage incoming and outgoing courier, documents, and office communications. Maintain proper office filing and documentation. Maintain and update office records, registers, and administrative documents. Support internal communication and coordination between departments. Assist the HR &

- Administration Team with routine administrative activities. Assist in maintaining office supplies, documents, and other administrative requirements as assigned.
- Digital &
- Computer SupportUpdate and maintain customer and operational information in the CRM. Perform accurate and timely data entry.



Maintain and update Google Sheets and other authorized digital records. Conduct customer follow-up calls and update the outcome/status in the relevant system. Prepare and maintain daily reports as required. Maintain accurate and updated online records, documents, and data. Check official company emails regularly and take appropriate action on routine queries. Respond to official emails where authorized and appropriate. Escalate important, sensitive, technical, or department-specific email queries to the concerned team. Ensure timely follow-up and closure of assigned email and digital tasks. Coordinate with the technical support team whenever technical assistance is required. Assist in coordinating with vendors, developers, or technical teams for website-related updates and changes. Support basic website/content update coordination as instructed by Management. Maintain basic digital hygiene, including timely updates, organized documentation, backups as instructed, and reporting of technical or system-related issues. Maintain confidentiality and security of company data, customer information, login credentials, documents, and other digital records.
- Reporting &
- Management SupportPrepare daily, weekly, or other reports as assigned by Management. Maintain accurate records of calls, enquiries, follow-ups, appointments, and other assigned activities.

Support

Management in collecting and organizing operational and administrative information. Coordinate with different departments to ensure timely completion of assigned tasks. Immediately report important operational, customer, technical, or administrative issues to the concerned authority. Perform any other reasonable office, administrative, customer-support, or digital-support duties assigned by Management from time to time.

General

ResponsibilityThe employee is expected to perform all assigned duties with professionalism, accuracy, confidentiality, discipline, and timely execution while maintaining the standards and reputation of Adhisaat.

📌 Receptionist Cum Computer Operator (Jaipur)
🏢 Kuma Ventures Private
📍 Jaipur