Job Opening: Quality Specialist

Salary: upto 5.5 LPA

Experience Required: 2 to 3 years

Work Days: 5.5 days

Education: Graduated

Mandatory Language required:- Kannada

Roles & Responsibilities (Quality Analyst):

- Monitor and evaluate inbound/outbound calls to ensure quality standards are met
- Identify areas for process improvement and training needs
- Provide constructive feedback to agents for performance enhancement
- Maintain quality reports and audit records accurately
- Collaborate with team leaders and trainers to enhance service quality
- Ensure adherence to company policies and compliance guidelines

Eligibility Criteria:

- Experience in call auditing, quality analysis, or related BPO/customer service roles is preferred
- Strong analytical, listening, and communication skills
- Ability to handle data, reports, and feedback sessions effectively
- Freshers with a keen eye for detail and robust communication skills are welcome to apply

📌 Quality Specialist (Kannada,Tamil,Telugu,Malyalam) (Gurugram)
🏢 Startek
📍 Gurugram