- Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
- Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions
- Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
- Meet and exceed daily volume and productivity targets
- Successfully explicit the client specific training and ensure all subsequent updates are well understood & implemented
- Participate in various internal/external training programs to continuously hone required skills and knowledge base.
📌 QA Consultant - Quality Service (Jaipur)
🏢 Bill Gosling
📍 Jaipur
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