Position Overview

We are seeking an experienced Technical Writer with robust Salesforce knowledge and proposal development experience to support technical documentation, RFP/RFI responses, and client-facing proposals. The ideal candidate will have 5+ years of experience in technical writing, with a strong understanding of the Salesforce ecosystem and the ability to translate complex technical concepts into clear, concise, and compelling content.

Key Responsibilities

- Develop and maintain technical documentation, solution overviews, architecture documents, user guides, and process documentation.
- Lead and contribute to RFP, RFI, RFQ, and proposal responses, ensuring high-quality and compelling submissions.
- Collaborate with Salesforce Architects, Developers, Consultants, Business Analysts, and Pre-Sales teams to gather and validate technical information.
- Translate complex Salesforce solutions and technical concepts into clear, business-friendly content.
- Develop proposal content including technical approaches, solution descriptions, methodologies, project plans, assumptions, and deliverables.
- Review and edit technical and proposal content for accuracy, consistency, clarity, grammar, and compliance with client requirements.
- Maintain reusable proposal templates, content libraries, case studies, and Salesforce solution collateral.
- Ensure proposals and technical documents follow required branding, formatting, and submission guidelines.
- Coordinate with SMEs and stakeholders to gather information and ensure timely completion of deliverables.
- Support pre-sales activities, client presentations, capability statements,



and other sales enablement materials.

Required Qualifications

- 5+ years of experience in Technical Writing, Proposal Writing, or a similar role.
- Strong experience preparing RFP/RFI/RFQ responses and technical proposals.
- Good understanding of the Salesforce ecosystem, including Salesforce products, solutions, integrations, and implementation methodologies.
- Ability to understand and document Salesforce architecture, technical solutions, integrations, and business processes.
- Excellent written and verbal communication skills.
- Strong editing, proofreading, and content-structuring skills.
- Experience working with cross-functional technical and business teams.
- Strong attention to detail and ability to manage multiple proposals/documents under tight deadlines.
- Proficiency with Microsoft Word, PowerPoint, Excel, and documentation/collaboration tools.

Preferred Skills

- Experience working with Salesforce Solution Architects or Salesforce consulting teams.
- Experience creating content for Salesforce implementation and transformation projects.
- Knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, or MuleSoft.
- Experience developing technical solution proposals and Statements of Work (SOWs).
- Experience with public-sector or government RFPs/proposals is a strong advantage.
- Salesforce certification or exposure to Salesforce Trailhead is a plus.
- Experience working in a consulting or professional services environment.
- Strong understanding of pre-sales processes and proposal management.

Location: Indore & Pune, Hybrid work Setup

📌 Proposal Analyst – Technical Writing & Salesforce (Pune)
🏢 Cloud SynApps
📍 Pune