Key Responsibilities

Client Service

- Serve as the primary or backup point of contact for assigned client accounts.
- Manage client requirements, asset handling, reporting, and meeting coordination.
- Lead client presentations and post-mortem reviews.
- Address complex client queries and escalate critical issues as needed.
- Ensure client satisfaction through proactive communication and problem-solving.
- Provide regular project updates and maintain positive client relationships.

Project Management

- Plan, launch, and manage standard and complex projects, including budgeting, scheduling, and resource allocation.
- Ensure projects meet ISO quality standards and company compliance requirements.
- Identify and manage production risks and implement risk mitigation strategies.
- Handle administrative tasks such as project closures, Translation Memory updates, and documentation.
- Review and approve quotes, purchase orders, and invoices; escalate payment issues if needed.
- Analyze project financials (P&L; reports) and recommend corrective actions when necessary.
- Lead the development of custom workflows and project instructions.
- Collaborate on CAPA (Corrective and Preventive Action) initiatives.

Resource Coordination

- Work with the Supply Chain to allocate the right resources for projects.
- Create and send purchase orders to vendors as necessary.
- Ensure resources have all tools and instructions needed.
- Communicate scope or schedule changes to the relevant team members.
- Provide feedback on resource performance to the Supply Chain team.

Account Development

- Support Global Account teams in improving budget efficiency and service quality.




- Forecast upcoming work volumes and alert internal teams.
- Participate in client meetings and assist with implementation of new account initiatives.

Teamwork & Leadership

- Collaborate closely with internal cross-functional teams (LXD, QA, Technical Services, etc.).
- Make process improvement recommendations to boost quality and profitability.
- Mentor junior staff and oversee task allocations when applicable.

Additional Duties

- Perform other related duties as assigned to support efficient project execution.
- Lead or participate in the implementation of new initiatives or special projects.

Knowledge, Skills & Abilities

- Strong communication skills (verbal and written) in English; foreign language proficiency is a plus.
- Ability to lead, mentor, and provide clear guidance to team members.
- Strong organizational, prioritization, and time-management skills in a fast-paced setting.
- Proficiency with project management tools, CAT tools (e.g., TRADOS), and publishing applications (e.g., InDesign, FrameMaker).
- Analytical mindset with a focus on quality, accuracy, and customer service.
- Ability to work independently with discretion and confidentiality.
- Strong interpersonal skills for cross-functional collaboration and stakeholder management.

Qualifications

- Bachelor's degree in Business, English, Foreign Language, Social or Applied Sciences, or related field.
- 3–5 years of experience managing projects in localization or translation services.
- At least 2 years of client-facing account or customer service experience.
- Familiarity with translation management and publishing software.
- Prior leadership or mentoring experience is preferred.
- PMP Certification is a plus.

📌 Project Manager (Language Services) (Pune)
🏢 RWS Group
📍 Pune