Job Summary

We are looking for a highly motivated and experienced Project Manager to lead end-to-end project execution across multiple client engagements. The role involves managing client relationships, cross-functional teams, project governance, risks, budgets, quality, and continuous improvement initiatives.

The ideal candidate will have strong project management and stakeholder management capabilities, excellent analytical and communication skills, and a proven ability to deliver projects within agreed timelines, quality standards, SLAs, and budgets.

Key Responsibilities

Project Planning & Execution

- Plan, execute, monitor, and deliver projects within defined scope, timelines, quality standards, and budgets.
- Develop project plans, milestones, resource plans, dependencies, and risk mitigation strategies.
- Track project progress and ensure timely completion of key deliverables.
- Maintain comprehensive project documentation throughout the project lifecycle.
- Manage project scope, timelines, dependencies, and change requests.

Client & Stakeholder Management

- Serve as the primary point of contact for assigned clients.
- Conduct regular governance meetings, project reviews, and status calls.
- Understand client requirements and translate them into actionable execution plans.
- Build strong, long-term client relationships and drive high customer satisfaction.
- Coordinate with Operations, Finance, HR, Technology, Compliance, Quality, and other internal stakeholders.
- Present project performance, risks, and key decisions to senior leadership.

Team Leadership & People Management

- Lead cross-functional teams comprising Operations, Quality, Technology, Field, and support functions.
- Allocate resources effectively based on workload, capacity, and skill requirements.
- Drive accountability, ownership, and performance across project teams.
- Coach and mentor team members to improve productivity and capability.
- Support performance management, engagement, and retention initiatives.

Risk & Issue Management





- Identify, assess, and proactively manage project risks.
- Develop contingency plans and mitigation strategies.
- Escalate critical risks and issues with clear recommendations and action plans.
- Maintain risk and issue registers and track actions through closure.
- Ensure timely resolution of client and operational escalations.

Quality & Process Improvement

- Ensure adherence to defined SOPs, SLAs, quality standards, and compliance requirements.
- Monitor project KPIs and implement corrective and preventive actions.
- Identify opportunities for process optimization, automation, and productivity improvement.
- Drive continuous improvement initiatives using Lean, Six Sigma, or automation methodologies.
- Standardize processes and implement best practices across engagements.

Financial & Commercial Management

- Monitor project budgets, costs, profitability, and resource utilization.
- Support budgeting, forecasting, and financial planning activities.
- Track project commercials and identify cost optimization opportunities.
- Coordinate with Finance teams for timely invoicing and revenue realization, where applicable.

Reporting & Governance

- Prepare and publish weekly and monthly project dashboards.
- Track and report key project metrics including:

- SLA adherence

- Quality scores

- Customer satisfaction (CSAT)

- Resource utilization

- Productivity

- Budget adherence

- Risk and issue status

- Project delivery performance
- Provide actionable insights and recommendations based on project data.

Key Performance Indicators

- On-time project delivery
- SLA compliance




- Budget adherence and project profitability
- Customer satisfaction / CSAT
- Quality performance
- Productivity improvement
- Resource utilization
- Risk mitigation effectiveness
- Team engagement and retention
- Successful implementation of continuous improvement initiatives

Required Qualifications

- Bachelor's degree in Engineering, Business Administration, Commerce, or a related discipline.
- MBA or relevant Project Management certification is preferred.
- 7-12 years of experience in Project Management, Operations Management, Service Delivery, or a related role.
- Proven experience managing client-facing projects and cross-functional teams.
- Experience managing teams of 20+ members is desirable.

Preferred Industry Experience Candidates with experience in any of the following environments will be preferred:

- Managed Services
- BFSI Operations
- FMCG
- Audit & Assurance
- Field Audit Programs
- Supply Chain
- Consulting
- Trade Promotion Management
- Service Delivery Operations

Required Skills

Project Management

- Project Planning & Execution
- Resource Planning
- Risk & Issue Management
- Stakeholder Management
- Client Relationship Management
- Budget & Cost Management
- Governance & Reporting
- Process Improvement

Technical Skills

- Advanced Microsoft Excel (MIS)
- Microsoft PowerPoint
- Microsoft Project / Smartsheet / Jira
- Power BI preferred
- Project Management and collaboration tools

Behavioral Skills

- Excellent communication and presentation skills
- Leadership and people management
- Solid analytical and problem-solving ability
- Negotiation and conflict-resolution skills
- Decision-making under pressure
- Strong time-management skills
- Customer-centric approach
- Ability to work in a fast-paced, dynamic environment

Preferred Certifications

- PMP
- PRINCE2
- Agile / Scrum Certification
- Lean Six Sigma Green Belt
- ITIL Foundation preferred for service delivery projects

Contact Person: Gnaneswar ((phone hidden))

📌 Project Manager - Client Delivery & Operations (Chennai)
🏢 Matrix Business Services
📍 Chennai