Company Description

At Fonada, a unit of Shivtel Communications Pvt. Ltd., we provide cutting-edge CPaaS solutions to revolutionize business communications. Our cloud telephony services, including Dialer Software, Cloud Call Centers, SMS & RCS, IVRs, and more, cater to over 400 businesses across various sectors, ensuring seamless communication and operational efficiency.

Role Description

This is a full-time in office role for a Product Support Engineer located in Noida. As a Product Support Engineer at Fonada, you will be responsible for providing customer and technical support, troubleshooting product issues, and utilizing analytical skills to enhance product performance.

Qualifications

- Product Support, Customer Support, and Technical Support skills
- Analytical Skills and Troubleshooting abilities
- Strong problem-solving skills and attention to detail
- Experience in a similar role or technical support background
- Knowledge of cloud telephony or related technologies
- Bachelor’s degree in Computer Science, Information Technology, or related field

📌 Product Support Engineer (Noida)
🏢 Fonada
📍 Noida