Job Specification:

- Develop comprehensive course curriculum to nurture skill growth and knowledge enhancement

- Customize Training requirements for all employees as per the process requirement

- Able to conduct Pre-process &
- Process Specific Trainings

- Conduct timely assessment to evaluate Process Knowledge of all employees

- Monitor new hire performance during OJT phase for successful Process Certifications

- Provide Coaching &

- Feedback to enhance agent performance

- Report out Post Certification performance to measure training efficiency

- Conduct and report out PKTs on a monthly basis

- Able to communicate with Onsite clients on a need basis for Training/clarification/new process transitions

- Knowledge of creating SOPs &

- Process Maps for new Transitions process is an added advantage

- Willingness to work in round the clock shift and travel to different location as per business requirement

- Identify the training needs based upon recent updates/system changes (CRM)





- Schedule individual and team training on a need basis

- Evaluate strengths and weaknesses of the new hires to ensure right employees being aligned to the process

- Maintain Training Records / Dashboard

- Evaluate employee performance to gauge where skills are lacking

- Create training programs to address skill gaps in employees

- Prepare learning materials for training programs

- Need to be well-informed of Title Search &

- Exam

- Nationwide wide (Netro online &

- Plant search)

- Title Point, Data Trace, TDI, Integrity & relevant application experience (2-3 Years)

Essential Skill

- Nationwide wide (Netro online (3-4 years)

- 5+ years of experience in training on full search process in states like CA/TX/FL

- Working knowledge on application &
- Netro online. Similar system knowledge is acceptable

- Familiarity with MS Outlook required and MS Word and Excel experience a plus

📌 Process Trainer (Bengaluru)
🏢 Coforge
📍 Bengaluru